Adrian Lumacad
Channel Manager
Summary
Dynamic professional with a proven track record in partnership development and account management, notably at RingCentral. Excelled in negotiating mutually beneficial agreements, enhancing team performance, and driving customer engagement. Skilled in marketing strategies and problem-solving, achieving significant growth targets. Demonstrates exceptional teamwork and technical understanding, ensuring high-quality service delivery and stakeholder satisfaction.
Overview
7
7
years of professional experience
Work History
Partner Account Manager
RingCentral
04.2023 - Current
- Handled complex deal negotiations successfully balancing partner needs alongside organizational growth targets securing mutually beneficial agreements.
- Coordinated sales activities with partners to minimize channel conflict and maximize revenue potential.
- Implemented marketing campaigns alongside partners to drive brand awareness and generate leads.
- Provided product training for partner sales teams, ensuring they were well-equipped to sell our offerings effectively.
- Empowered partners to achieve their growth potential by providing coaching, resources, and ongoing support tailored to their specific needs.
Performance Development Coach
EPerformax Contact Centers & BPO
02.2022 - 04.2023
- Enhanced team performance by developing and implementing effective coaching strategies.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
Product Specific Training Learning Assistant
EPerformax Contact Centers & BPO
10.2021 - 02.2022
- Monitored progress of trainees and adjusted instructional strategies to meet specific needs more efficiently.
- Created, collected, and recorded data on trainees progress to determine next steps for trainees success.
- Applied differentiated instruction strategies to meet individual student needs.
- Offered feedback to other providers to effectively address trainees' needs.
Customer Service Representative
EPerformax Contact Centers & BPO
04.2019 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Collections Agent
Bill Gosling Outsourcing
03.2017 - 02.2018
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Bachelor of Science - Aircraft Maintenance
Philippine State College of Aeronautics
Pasay, Metro Manila, Philippines 04.2001 -
High School -
Academia De Santa Martha
Pasig, Metro Manila, Philippines 04.2001 -
Skills
Technical understanding
Call Management
Customer Engagement
Problem-Solving
Teamwork and Collaboration
Marketing Strategies
Partnership Development
Account Management
Technical understanding
Timeline
Partner Account Manager
RingCentral
04.2023 - Current
Performance Development Coach
EPerformax Contact Centers & BPO
02.2022 - 04.2023
Product Specific Training Learning Assistant
EPerformax Contact Centers & BPO
10.2021 - 02.2022
Customer Service Representative
EPerformax Contact Centers & BPO
04.2019 - 09.2021
Collections Agent
Bill Gosling Outsourcing
03.2017 - 02.2018
Bachelor of Science - Aircraft Maintenance
Philippine State College of Aeronautics
04.2001 -
High School -
Academia De Santa Martha
04.2001 -