Adrian Liberato
Assistant Claims Manager
Taguig, Metro Manila
Summary
Accomplished Assistant Claims Manager with a proven track record of successfully managing and resolving a wide range of claims, from minor to complex. A confident and reliable problem-solver who is always willing to go the extra mile to ensure each claim is handled in the best possible way. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Assistant Claims Manager
Deliveright Logistics
Lexington, NC27295 (Remote)
12.2020 - Current
- Responsible for the allocation of work throughout the team.
- Problem solving and seeking resolution to prevent escalations.
- Ensuring efficient and timely progress of all cases.
- Provided ongoing coaching and mentoring to junior adjusters, fostering professional growth within the team.
- Collaborated with other department managers to create cross-functional initiatives for organizational growth.
- Dealing with high profile cases and complaints.
Sales Development Representative
Workato
Muntinlupa, Metro Manila, Philippines
09.2018 - 06.2020
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Conducted market research to identify potential opportunities and understand customer needs.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Achieved and exceeded monthly and annual sales targets.
Rental Associate
Altisource Business Solutions Pvt.Ltd
Pasay, Metro Manila, Philippines
02.2017 - 03.2018
- Handling customer service-related inquiries, including viewing requests, application status, payment concerns, repair issues, etc.
Inside Account Manager
EXL Service
Pasay, Metro Manila, Philippines
07.2015 - 02.2017
- Generating new sales opportunities through inbound lead follow up and outbound cold calls and emails, and demonstrating the company’s products and services.
Education
Bachelor of Science - Secondary Education
Eastern Visayas State University
Tacloban City, Province Of Leyte, Philippines 05.2001 -
Skills
Claims Management Expertise
Customer Service
CRM Management
CRM Tracking
Lead Qualification
Email outreach
Product Demonstration
Leads Prospecting
Marketing support
Timeline
Assistant Claims Manager
Deliveright Logistics
12.2020 - Current
Sales Development Representative
Workato
09.2018 - 06.2020
Rental Associate
Altisource Business Solutions Pvt.Ltd
02.2017 - 03.2018
Inside Account Manager
EXL Service
07.2015 - 02.2017
Bachelor of Science - Secondary Education
Eastern Visayas State University
05.2001 -