Adrian Jutajero
Mabalacat
Summary
Dynamic Automotive Service Advisor (Remote) with 4 years at GoWrench Auto, based in Toronto, Canada, excelling in customer satisfaction and service coordination. Proficient in vehicle diagnostics and conflict resolution, I effectively translated complex technical issues for clients, enhancing trust and loyalty. Proven ability to manage multiple service requests while maintaining high-quality standards and efficient workflows.
Overview
1
1
Language
1
1
Certification
15
15
years of post-secondary education
7
7
years of professional experience
Work History
Automotive Service Advisor
GoWrench Auto
Toronto
10.2022 - 07.2026
- 4 years of remote experience as an Automotive Service Advisor, supporting mobile automotive repair, tire & wheel services, fleet accounts, and retail customers.
- Managed customer inquiries through phone, email, chat, and other digital communication channels, providing professional and timely assistance.
- Coordinated automotive service appointments, repair requests, inspections, maintenance, tire services, and mobile technician dispatches.
- Assisted customers in understanding recommended repairs, maintenance requirements, tire options, service procedures, and estimated costs.
- Communicated effectively with technicians, customers, fleet managers, and internal teams to ensure accurate information and smooth service coordination.
- Supported fleet customers by coordinating multiple vehicles, tracking service requests, following up on repairs, and helping minimize vehicle downtime.
- Handled tire and wheel service inquiries, including tire selection, availability, pricing, scheduling, installations, rotations, repairs, and replacements.
- Provided remote customer support for mobile auto repair services, helping customers receive convenient on-site automotive assistance.
- Maintained accurate customer, vehicle, service, and appointment information while ensuring proper documentation and follow-up.
- Followed up with customers regarding service progress, completed repairs, recommendations, estimates, and future maintenance needs.
- Helped resolve customer concerns and service issues professionally while maintaining a strong focus on customer satisfaction.
- Managed multiple customer requests and service schedules in a fast-paced remote environment while maintaining attention to detail.
- Built strong customer relationships through clear communication, product and service knowledge, and responsiveness
- Experienced in working independently in a remote environment, managing priorities, meeting performance expectations, and collaborating effectively with distributed teams.
Automotive Service Advisor
Nissan
Clark
01.2020 - 09.2022
Education
Bachelor of Science - Mechanical Engineering
Holy Angel University
Angeles, 2009 06.2011 - 05.2026
Skills
- Dealership / Shop Management Systems (DMS): Proficiency in platforms like TekMetric, Auto Integrate, JustCall and etc
- Vehicle Diagnostics & Systems: Intermediate understanding of engine mechanics, brake systems, electrical troubleshooting, HVAC, suspension, and EV/hybrid maintenance, tires and wheels
- Repair order management: Creating accurate labor/parts estimates, writing detailed technical repair orders, and managing job cards
- Claims management: Navigating manufacturer warranty guidelines, extended warranties, and service contract approvals
- Preventive Maintenance Advising: Translating multi-point inspection (DVI) reports into clear recommendations for routine services and safety repairs
- Inventory management: Checking parts availability, ordering supplies, and tracking lead times with the parts department
- Customer Relationship Management (CRM): Tracking client history, follow-ups, and automated service reminders
- Digital Inspection Platforms: Sending multi-point inspection photos, videos, and digital estimates to customers
- MS Office / Google Workspace: Basic data entry, scheduling, and invoice reconciliation
- Customer Consultation & Empathy: Welcoming clients warmly, listening to vehicle complaints, and building trust
- Translation of Technical Information: Explaining complex mechanical issues to non-technical customers in plain, honest language
- Conflict Resolution & De-escalation: Handling upset clients, explaining delays, and protecting Customer Satisfaction (CSI) scores
- Workflow & Time Management: Balancing front-office appointments with shop bay capacity and technician workloads
- Value-based upselling: Suggesting valuable maintenance services without high-pressure tactics
- Conflict Resolution & De-escalation: Handling upset clients, explaining delays, and protecting Customer Satisfaction (CSI) scores
- Workflow & Time Management: Balancing front-office appointments with shop bay capacity and technician workloads
- Value-based upselling: Suggesting valuable maintenance services without high-pressure tactics
Certification
- Licensed Mechanical Engineer (Philippines)
Languages
English
Intermediate (B1)
B1
Timeline
Automotive Service Advisor
GoWrench Auto
10.2022 - 07.2026
Automotive Service Advisor
Nissan
01.2020 - 09.2022
Bachelor of Science - Mechanical Engineering
Holy Angel University
06.2011 - 05.2026