Adrian Guerzon
Bacoor
Summary
Dynamic Field Tech Support Engineer with a proven track record at Globe Telecommunications, excelling in project management and strategic execution. Expert in technical problem-solving and issue resolution, driving successful broadband initiatives. Adept at utilizing NMS tools to monitor and enhance network performance, ensuring customer satisfaction and competitive growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Tech Support Engineer
Globe Telecommunications
Bacoor, Province Of Cavite
10.2015 - 09.2025
- Field Tech Support Engineer functions as the main Globe Proponent leading vendors to successfully execute key Broadband Field Activities.
- The role involves project management and strategic execution RESPONSIBILITIES Drives key Broadband field projects that promote new technology showcases, competitive growth and customer retention.
- Develops comprehensive reports for key field project updates .
- Addresses project showstoppers and develops preventive solutions.
- Delivers effective project cascades on a large audience scale and leads key field personnel to produce the defined results of the project.
- Monitor end to end Broadband lastmile status with the help of NMS (FIBERHOME, HUAWEI,NOKIA, NETCRACKER, oWFM, DSL UTILITY,CRM)
Network Operations Engineer
Bayan Telecommunications
Quezon City, Metro Manila
02.2009 - 10.2015
- Optimized network performance through regular audits, identifying areas of improvement and implementing necessary changes.
- Played an instrumental role in responding to critical outages swiftly, restoring services with minimal disruption to operations or user experience.
- Reduced response times to network incidents with thorough documentation and efficient escalation procedures.
- Played an instrumental role in responding to critical outages swiftly, restoring services with minimal disruption to operations or user experience.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
Network Operations Engineer
DIGITEL
Quezon City, Metro Manila
02.2008 - 02.2009
- Optimized network performance through regular audits, identifying areas of improvement and implementing necessary changes.
- Played an instrumental role in responding to critical outages swiftly, restoring services with minimal disruption to operations or user experience.
- Reduced response times to network incidents with thorough documentation and efficient escalation procedures.
Education
Bachelor of Science - Electronics And Communications Engineering
New Era University
Quezon City, Metro Manila03-2007
Skills
- Issue resolution assistance
- Technical problem-solving
- Analytical problem-solving
- Software application support
- Excel
- Power Point
Certification
- Licensed Electronics and Communication Engineer- 2007 to Present
Languages
English
Upper intermediate (B2)
Timeline
Field Tech Support Engineer
Globe Telecommunications
10.2015 - 09.2025
Network Operations Engineer
Bayan Telecommunications
02.2009 - 10.2015
Network Operations Engineer
DIGITEL
02.2008 - 02.2009
Bachelor of Science - Electronics And Communications Engineering
New Era University