Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Adrian Guerzon

Adrian Guerzon

Bacoor

Summary

Dynamic Field Tech Support Engineer with a proven track record at Globe Telecommunications, excelling in project management and strategic execution. Expert in technical problem-solving and issue resolution, driving successful broadband initiatives. Adept at utilizing NMS tools to monitor and enhance network performance, ensuring customer satisfaction and competitive growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Field Tech Support Engineer

Globe Telecommunications
10.2015 - 09.2025
  • Field Tech Support Engineer functions as the main Globe Proponent leading vendors to successfully execute key Broadband Field Activities.
  • The role involves project management and strategic execution RESPONSIBILITIES Drives key Broadband field projects that promote new technology showcases, competitive growth and customer retention.
  • Develops comprehensive reports for key field project updates .
  • Addresses project showstoppers and develops preventive solutions.
  • Delivers effective project cascades on a large audience scale and leads key field personnel to produce the defined results of the project.
  • Monitor end to end Broadband lastmile status with the help of NMS (FIBERHOME, HUAWEI,NOKIA, NETCRACKER, oWFM, DSL UTILITY,CRM)

Network Operations Engineer

Bayan Telecommunications
02.2009 - 10.2015
  • Optimized network performance through regular audits, identifying areas of improvement and implementing necessary changes.
  • Played an instrumental role in responding to critical outages swiftly, restoring services with minimal disruption to operations or user experience.
  • Reduced response times to network incidents with thorough documentation and efficient escalation procedures.
  • Played an instrumental role in responding to critical outages swiftly, restoring services with minimal disruption to operations or user experience.
  • Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.

Network Operations Engineer

DIGITEL
02.2008 - 02.2009


  • Optimized network performance through regular audits, identifying areas of improvement and implementing necessary changes.
  • Played an instrumental role in responding to critical outages swiftly, restoring services with minimal disruption to operations or user experience.
  • Reduced response times to network incidents with thorough documentation and efficient escalation procedures.


Education

Bachelor of Science - Electronics And Communications Engineering

New Era University
Quezon City, Metro Manila
03-2007

Skills

  • Issue resolution assistance
  • Technical problem-solving
  • Analytical problem-solving
  • Software application support
  • Excel
  • Power Point

Certification

  • Licensed Electronics and Communication Engineer- 2007 to Present

Languages

English
Upper intermediate (B2)

Timeline

Field Tech Support Engineer

Globe Telecommunications
10.2015 - 09.2025

Network Operations Engineer

Bayan Telecommunications
02.2009 - 10.2015

Network Operations Engineer

DIGITEL
02.2008 - 02.2009

Bachelor of Science - Electronics And Communications Engineering

New Era University

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Adrian Guerzon