Adrian G. Moreno
Valenzuela St Brgy. Wawa Ilaya Lemer, Batangas
Summary
Technically skilled IT enthusiast with a strong foundation in computer hardware and software, seeking an entry-level position to enhance technological infrastructure and support end-users. Proven ability to apply knowledge effectively and contribute to team success. Self-motivated and diligent, committed to continuous learning and sharing expertise with others.
Overview
8
8
years of professional experience
Work History
TECHNICAL SUPPORT ENGINEER
ACTIONLABS
Cubao, Quezon City
07.2022 - 03.2026
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Conducted tactical troubleshooting, identifying and addressing faults to restore service functionality.
- Configured and maintained computer systems and networks, enhancing overall IT infrastructure reliability.
- Installed and configured computer hardware operating systems and applications.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Set up new workstations for users, ensuring proper configuration of cables, equipment, and software for optimal performance.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Resolved service user requests, ensuring timely resolution and user satisfaction.
SAFETY ASSISTANT
CONVERGE ICT SOLUTION(Balayan Center)
Pasic City
09.2020 - 10.2020
- Inspected workplace to identify hazards and recommend improvements for enhanced safety.
- Conducted risk assessments to pinpoint safety hazards and inform mitigation strategies.
- Supervised installation and maintenance of safety signage and equipment, ensuring compliance with safety regulations.
SAFETY OFFICER
BUILD PLANT CONTRACTOR SPECIALIST CORP.
Taysan, Batangas
02.2020 - 03.2020
- Monitored personal protective equipment (PPE) usage and maintenance, enhancing employee safety compliance.
- Engaged with employees at all levels to foster a proactive safety culture, reducing risk of complacency.
- Inspected workplace conditions to identify and address hazards, driving necessary improvements for a safer environment.
- Performed regular site inspections to identify potential risks and implement corrective measures.
SALES CLERK
SM Center Lemery
Lemery, Batangas
11.2017 - 03.2019
- Professionally and politely greeted customers as they entered the store.
- Handled customer returns and exchanges with professionalism, maintaining customer satisfaction.
- Monitored store cleanliness and organisation, ensuring a welcoming environment for customers.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Addressed and resolved customer complaints in a timely and empathetic manner.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Participated in regular team meetings to discuss sales strategies and performance improvements.
Education
BACHELOR OF SCIENCE - BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
LEMERY COLLEGES
Lemery, Batangas, Philippines01-2017
Secondary -
ST. MARY'S EDUCATIONAL INSTITUTE
Lemery, Batangas, Philippines01-2011
Primary -
ST. JEROME INTERNATIONAL SCHOOL
Lemery, Batangas, Philippines01-2007
Skills
- Remote desktop support
- Network troubleshooting
- Technical issues analysis
- Hardware troubleshooting
- Software update installation
- Operating systems knowledge
- Network configuration
- Data backup and recovery
- Troubleshooting expertise
- Technical documentation
- Client management
- Team collaboration
- Problem solving
- VMware
References
- MRS. GHIA HIDALGO LAS, OIC-AMS (SSS), Lipa, Batangas, Philippines
- MR. CARLOS D. BUAN, Dean CCS - Lemery Colleges, Lemery, Batangas, Philippines
Training
- Basic Occupational Safety And Health (BOSH 40hrs), Avietcs Training and Consultancy Services, Kapitan Simeon Luz St. Poblacion Brgy 4, Lipa City, Batangas, Philippines, 2019-09-25
- SOCIAL SECURITY SYSTEM - Lemery Branch, Trainee, 500 Hours, Xentro Mall, Illustre Avenue, Lemery, Batangas, Philippines, 2016-01-13, 2016-09-19
- Cyber Education & Mobile Application Gamification, Lemery Colleges, 2015-11-28
- Batangas Information Technology Student Conference 2016 'Making It Better', 2016-01-30, SM City Lipa Cinema Ayala Highway, Lipa, City, Philippines
- Drone Technology & Digital Photography, 2017-01-31, Collegio De San Juan De Letran, Calamba City, Laguna, Philippines
Custom Section
Proficient in setting up and configuring computer hardware components., Skilled in diagnosing and resolving hardware issues, including component replacement., Knowledgeable in setting up and managing LAN/WAN networks and routers., Familiar with the installation and maintenance of security systems and firewalls., Ability to provide end-user support and training for hardware-related inquiries.
Timeline
TECHNICAL SUPPORT ENGINEER
ACTIONLABS
07.2022 - 03.2026
SAFETY ASSISTANT
CONVERGE ICT SOLUTION(Balayan Center)
09.2020 - 10.2020
SAFETY OFFICER
BUILD PLANT CONTRACTOR SPECIALIST CORP.
02.2020 - 03.2020
SALES CLERK
SM Center Lemery
11.2017 - 03.2019
BACHELOR OF SCIENCE - BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
LEMERY COLLEGES
Secondary -
ST. MARY'S EDUCATIONAL INSTITUTE
Primary -
ST. JEROME INTERNATIONAL SCHOOL