Adrian Fegidero
CSR
Imus, Cavite
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
SME - L3 Returns and Refunds/Disputes
Shopee Philippines
BGC Taguig
04.2018 - 09.2022
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues.
- Managed team of employees, overseeing training and professional growth of new hires.
- Prepared and sent daily reports.
- Coached different agents
CSR
IGT Solutions
Taguig
03.2017 - 02.2018
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
CSR
VXI Global Solutions
Mall of Asia Complex, Pasay City
06.2016 - 01.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Boosted sales revenue by skillfully promoting diverse service options.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
CSR
TELUS INTERNATIONAL PHILIPPINES
TAGUIG CITY
06.2014 - 06.2015
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided information regarding charge accounts and loyalty programs.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
CSR
AEGIS PEOPLE SUPPORT
PASIG CITY
02.2012 - 08.2012
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Boosted sales revenue by skillfully promoting diverse service options.
- Provided information regarding charge accounts and loyalty programs.
Education
Apparel And Fashion Technology
Technological University of The Philippines
Ayala Boulevard, Ermita, Manila 04.2001 -
Skills
Report preparation
Complaint resolution
Sales expertise
Creative problem solving
Shipping procedures understanding
Staff education and training
Order fulfillment
Strategic sales knowledge
CRM
Account management
Key performance indicators
Safety processes and procedures
Problem-Solving
Goal-setting
Handling returns
Hotel reservations
Good communication skills
Attentive listener
Telephone reservations
Decision-Making
Multitasking Abilities
Good Telephone Etiquette
Self-Motivated
Analytical and Critical Thinking
Accomplishments
- Top L1 calls agent
- QA Champ
- Top agent for car rental services
- Top sales agent for satelite TV and mobile services.
- Top reservations agent
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 17 staff members.
Timeline
SME - L3 Returns and Refunds/Disputes
Shopee Philippines
04.2018 - 09.2022
CSR
IGT Solutions
03.2017 - 02.2018
CSR
VXI Global Solutions
06.2016 - 01.2017
CSR
TELUS INTERNATIONAL PHILIPPINES
06.2014 - 06.2015
CSR
AEGIS PEOPLE SUPPORT
02.2012 - 08.2012
Apparel And Fashion Technology
Technological University of The Philippines
04.2001 -