Adrian Eulalio
Summary
Qualified Sales Agent with robust background in inbound sales. Proven track record of effectively engaging clients and fostering long-term relationships. Demonstrated ability in leveraging communication and negotiation skills to close deals and meet targets.
Experienced with handling client inquiries and converting leads into sales. Utilizes strong communication and problem-solving skills to understand client needs and provide tailored solutions. Track record of building and maintaining positive customer relationships.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Inbound Sales Executive
Foundever
02.2024 - 07.2025
- Mentored new hires within the department, sharing valuable insights gained from years of experience in the field of inbound sales.
- Responsible for acquiring new customers by actively selling telecommunications products and services. Achieves sales targets, manages leads, and provides exceptional customer service. Strong communication and closing skills.
Customer Sales and Service Expert
247ai
01.2021 - 02.2024
- Built relationships with customers to encourage repeat business.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
Customer Service Representative
Teleperformance
10.2017 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Retention Customer Service Representative
SPI Global
08.2015 - 05.2017
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
Education
Tertiary (College) - Automotive Servicing NC II
Capellan Institute of Technology
09-2009
Secondary (High School) - undefined
Lahong High School
01.2004
Primary (Elementary) - undefined
Santolan Elementary School
01.2000
Skills
- Critical thinking and resolution
- Effective communication abilities
- Active listening skills
- Skilled in addressing objections
- Upselling strategies
- Goal oriented
- Objection handling
- Lead qualification
Languages
English
Bilingual or Proficient (C2)
References
Mohammad, Prayudi, CSR, 09951548025, FOUNDEVER
PERSONAL DATA
- Date of birth: Nov 08, 1987
- Place of birth: Pasig City
- Age: 37 years old
- Civil Status: Single
- Religion: Catholic
- Height: 5'5
- Weight: 55 kls
- Nationality: Filipino
Timeline
Inbound Sales Executive
Foundever
02.2024 - 07.2025
Customer Sales and Service Expert
247ai
01.2021 - 02.2024
Customer Service Representative
Teleperformance
10.2017 - 01.2021
Retention Customer Service Representative
SPI Global
08.2015 - 05.2017
Secondary (High School) - undefined
Lahong High School
Primary (Elementary) - undefined
Santolan Elementary School
Tertiary (College) - Automotive Servicing NC II
Capellan Institute of Technology
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