Adrian Eulalio
Summary
Qualified Sales Agent with robust background in inbound sales. Proven track record of effectively engaging clients and fostering long-term relationships. Demonstrated ability in leveraging communication and negotiation skills to close deals and meet targets.
Experienced with handling client inquiries and converting leads into sales. Utilizes strong communication and problem-solving skills to understand client needs and provide tailored solutions. Track record of building and maintaining positive customer relationships.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Inbound Sales Executive
Foundever (Frontier Communications)
02.2024 - 07.2025
- Mentored new hires within the department, sharing valuable insights gained from years of experience in the field of inbound sales.
- Responsible for acquiring new customers by actively selling telecommunications products and services. Achieves sales targets, manages leads, and provides exceptional customer service. Strong communication and closing skills.
- Responsible for acquiring new customers by actively selling telecommunications products and services. Achieves sales targets, manages leads, and provides exceptional customer service. Requires strong communication and closing skills.
Business Sales Specialist
Dyninno (Asap Tickets)
01.2023 - 02.2024
- Developed and implemented targeted sales strategies to enhance customer engagement and drive revenue growth.
- Analyzed market trends and customer feedback to inform product offerings and improve sales tactics.
- Trained and mentored junior sales team members on best practices in client relationship management.
- Streamlined sales processes, reducing lead response time and increasing conversion rates.
Customer Sales and Service Expert
247ai (AT&T)
01.2021 - 08.2022
- Achieved high levels of customer satisfaction by effectively resolving inquiries and addressing diverse needs. Managed a significant volume of inbound calls, demonstrating multitasking abilities to support customer engagement. Contributed to a positive customer experience by assisting a large number of customers daily with a focus on satisfaction.
Customer Sales and Service Representative
Teleperformance (AT&T)
10.2017 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Retention Customer Service Representative
SPI Global (Dish Network)
08.2015 - 05.2017
- As a Retention Agent, I play a crucial role in minimizing customer churn and maximizing customer lifetime value. I am responsible for handling inbound calls from existing customers who are considering canceling their service. My primary goal is to retain these customers by understanding their reasons for wanting to leave, offering alternative solutions, and negotiating favorable terms
- Managed customer inquiries, providing timely and effective solutions to enhance retention rates.
- Developed and implemented strategies to improve customer satisfaction and loyalty across diverse client segments.
Education
Tertiary (College) - Automotive Servicing NC II
Capellan Institute of Technology
09-2009
Secondary (High School) - undefined
Lahong High School
01.2004
Primary (Elementary) - undefined
Santolan Elementary School
01.2000
Skills
- Critical thinking and resolution
- Effective communication abilities
- Active listening skills
- Skilled in addressing objections
- Upselling strategies
- Goal oriented
- Objection handling
- Lead qualification
Languages
English
Bilingual or Proficient (C2)
Timeline
Inbound Sales Executive
Foundever (Frontier Communications)
02.2024 - 07.2025
Business Sales Specialist
Dyninno (Asap Tickets)
01.2023 - 02.2024
Customer Sales and Service Expert
247ai (AT&T)
01.2021 - 08.2022
Customer Sales and Service Representative
Teleperformance (AT&T)
10.2017 - 01.2021
Retention Customer Service Representative
SPI Global (Dish Network)
08.2015 - 05.2017
Secondary (High School) - undefined
Lahong High School
Primary (Elementary) - undefined
Santolan Elementary School
Tertiary (College) - Automotive Servicing NC II
Capellan Institute of Technology
PERSONAL DATA
- Date of birth: Nov 08, 1987
- Place of birth: Pasig City
- Age: 37 years old
- Civil Status: Single
- Religion: Catholic
- Height: 5'5
- Weight: 55 kls
- Nationality: Filipino
References
Mohammad, Prayudi, CSR, 09951548025, FOUNDEVER
PERSONAL DATA
- Date of birth: Nov 08, 1987
- Place of birth: Pasig City
- Age: 37 years old
- Civil Status: Single
- Religion: Catholic
- Height: 5'5
- Weight: 55 kls
- Nationality: Filipino