Adrian Dampog
Paranaque Metro Manila
Summary
Dedicated virtual assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Alorica Philippines Inc.
04.2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded proactively and positively to rapid change.
Customer Service Representative
Six Eleven Global Inc.
02.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Technical Vocational Livelihood Program- ICT - Senior High School
The Rizal Memorial Colleges, Inc.
Davao City, Philippines 04.2001 -
High School Diploma -
Mintal Comprehensive High School
Davao City, Philippines 04.2001 -
No Degree -
Dujali Central Elementary School
Davao City, Philippines 04.2001 -
Skills
Billing Coordination
Custom Order Management
Customer Service
Payment Processing
Data Entry
Database Research
First Call Resolution
Appointment Scheduling
Inbound Customer Service
CRM Software
Timeline
Customer Care Representative
Alorica Philippines Inc.
04.2022 - 12.2023
Customer Service Representative
Six Eleven Global Inc.
02.2021 - 11.2021
Technical Vocational Livelihood Program- ICT - Senior High School
The Rizal Memorial Colleges, Inc.
04.2001 -
High School Diploma -
Mintal Comprehensive High School
04.2001 -
No Degree -
Dujali Central Elementary School
04.2001 -