Adrian Catedral
Lambunao, Iloilo
Summary
Results-driven General Manager with over 4 years of experience in the hotel industry. Proven track record of increasing revenue, improving customer satisfaction, and developing effective strategies to maximize efficiency. Adept at utilizing cutting-edge technology to streamline processes and enhance customer service.
Overview
21
21
years of professional experience
Work History
Hotel-general-manager
Appletown Development Incorporated
10.2019 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Increased customer service ratings through personable service.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Developed and implemented promotional strategies to increase occupancy.
- Created and managed accurate occupancy forecasts and budgets.
- Fostered safe lodging environment with reliable and effective security services.
Office In-charge
Ahmed Abul Qassim Contracting LLC
02.2008 - 01.2019
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of subordinate personnel to support mission success.
- · Enters, updates, and/or retrieves accounting data from automated systems.
- · Endorses warrants or money orders, prepares account deposit ticket, and deposits money as directed.
- · Verifies items billed against Items ordered and received and reconciles differences through follow-up with the vendor and/or other employees.
- · Reconciling finance accounts and direct debits.· Handling Medical fitness application of all employees for visa application and renewal.
English Language Tutor
Piko International Language Center
06.2006 - 09.2007
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Supported teacher instruction, thoroughly discussing concepts, and designing custom practice questions.
- Used variety of teaching methods to successfully help wide range of students.
English Language Tutor
Vision International Language Center
01.2006 - 06.2006
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Improved students' written and verbal English skills through personalized learning programs.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Monitored student progress and provided feedback and support.
Customer Service Representative
E PLDT Ventus, Teleflora
02.2004 - 04.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Sought ways to improve processes and services provided.
Accounting Clerk
Matador Foods Incorporated
06.2002 - 06.2003
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Managed accounts payable and receivables and payroll.
- Maintained accounting records utilizing in-house and client systems.
- Used accounting software to prepare weekly and monthly financial reports.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
No Degree - Secondary Education - Major in Business Technology
WEST VISAYAS STATE UNIVERSITY
LaPaz, Iloilo City05.2006
Bachelor of Science - Information Technology
WEST VISAYAS STATE UNIVERSITY
LaPaz, Iloilo City03.2002
Skills
- Guest Experiences
- Marketing
- Brand Management
- Strategic Planning and Analysis
- Guest Satisfaction
- Office and Staff Streamlining
- Hospitality Management
- Staff Supervision
- Revenue Generation
- Promotions
- Account Administration
- Quality Assurance
Timeline
Hotel-general-manager
Appletown Development Incorporated
10.2019 - Current
Office In-charge
Ahmed Abul Qassim Contracting LLC
02.2008 - 01.2019
English Language Tutor
Piko International Language Center
06.2006 - 09.2007
English Language Tutor
Vision International Language Center
01.2006 - 06.2006
Customer Service Representative
E PLDT Ventus, Teleflora
02.2004 - 04.2005
Accounting Clerk
Matador Foods Incorporated
06.2002 - 06.2003
No Degree - Secondary Education - Major in Business Technology
WEST VISAYAS STATE UNIVERSITY
Bachelor of Science - Information Technology
WEST VISAYAS STATE UNIVERSITY
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