ADRIAN CARL C. NICODEMUS
Longos, Meycauayan City
Summary
To find a job that will help enhance my skills, add a different arsenal and improve my career trajectory.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TaskUs
05.2024 - Current
- Sent appropriate responses to the customers depending on their concern.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls, chats and emails efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for support, services and general information.
- Informed customer's about what's going on with their funds and the transfers they made.
Sports Data Analyst
Telework PH
10.2020 - 03.2021
- Tagged videos of basketball games sent by the client.
- Supervised the quality control, especially the games tagged, to ensure that it keeps to the client's standards.
Language Asssesor
TEST Inc.
07.2017 - 03.2020
- Evaluated audio exams sent by the educational firm.
- Checked co-assessor's scoring to ensure quality.
- Supervised the quality control of each audios scored.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
Education
Bachelor of Arts - Journalism
Bulacan State University
City of Malolos, Bulacan06-2017
Secondary -
Assemblywoman Felicita Gonzales Bernardino Memorial Trade School
Marilao, Bulacan06-2013
Elementary -
Longos Elementary School
Meycauayan City, Bulacan06-2009
Skills
- Call center experience
- Computer proficiency
- Complaint resolution
- Deadline oriented
- Customer education
- Team player
- Efficient
- Customer service
- Live chat support
- Active listening
- Critical thinking
- Problem resolution
Personal Information
- Age: 28
- Place of Birth: Meycauayan City
- Place of Birth: Bulacan
- Citizenship: Filipino
- Date of Birth: 01/05/97
- Gender: Male
- Religion: Iglesia Ni Cristo
Professional Highlights
- Cluster Leader, TEST Inc., 2019-2020
- Quality Assistant, TEST Inc., 2018-2019
- Team Leader, TEST Inc., 2018-2019
- Quality Analyst, Telework PH, 2020-2021
- Top Teammate for Email, TaskUs, July - October 2024
Additional Information
Kathrina Rodriguez Hizola
09086885158
kathrinahizola@outlook.com
Arnold Camagay
09166921856
arnoldc22amagay@gmail.com
Richard San Felipe
09294387984
sanfeliperichard@gmail.com
Interests and skills
- Computer literate (MS Word, MS Power Point, MS Excel)
- Fluent in both Filipino and English and has good communication skills
- Multi-tasker and can-do complex tasks
- Decent researcher and photographer
- Willing to work in shifting schedules and extensive overtimes if necessary
- Hands-on as a leader if tasked to do so and imparts new knowledge as much as possible
- Keen and meticulous to detail
- Brainstormer and can pitch new ideas and topics
- Knowledgeable in current events and general information
- Fast learner and willing to work and travel in different schedules and places
- Deadline oriented, team player, efficient and reliable
Timeline
Customer Service Representative
TaskUs
05.2024 - Current
Sports Data Analyst
Telework PH
10.2020 - 03.2021
Language Asssesor
TEST Inc.
07.2017 - 03.2020
Bachelor of Arts - Journalism
Bulacan State University
Secondary -
Assemblywoman Felicita Gonzales Bernardino Memorial Trade School
Elementary -
Longos Elementary School
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