Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Adrian Arias

Adrian Arias

Pasig City

Summary

Inventive Operations Specialist with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Team Leader

TaskUs
Antipolo, Rizal
10.2021 - Current
  • Providing the best customer experience for our clients. While managing my daily task I drive the performance of the team in order for them to continuously hit their goals. I coach and manage the team under my supervision and act as a bridge between the team members and the other departments.

Team Leader

[24]7.ai
Mandaluyong City
05.2009 - 10.2021
  • Fostered positive employee relationships through communication, training and development coaching.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.

Customer Service Representative

APAC Customer Service
Cubao, Quezon City
05.2008 - 05.2009
  • Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

Customer Service Representative

Aegis PeopleSupport, Inc
Makati City
02.2007 - 01.2008
  • Provide support to customers for travel booking websites. The website can be used to book airline tickets, hotel reservations, car rentals, cruises, and vacation packages

Customer Service Representative

Infonxx Inc
Makati City
09.2003 - 12.2006
  • Assisted callers with finding specific locations using geographical services.
  • Conducted directory searches for customers to locate phone numbers and addresses.

Education

Some College (No Degree) - Civil Engineering

Mapua University
Manila, Philippines

Skills

  • Customer Service
  • Data Analysis
  • Data Presentation
  • Team Management
  • Onboarding and Orientation
  • Work Planning and Prioritization
  • Call Center Operations
  • Coaching and Mentoring
  • Experience in Leadership
  • Team Supervision
  • People Skills
  • Basic Employment Recruiting
  • Experience in Leadership
  • Team Supervision
  • People Skills
  • Basic Employment Recruiting

Certification

  • TaskUs Leadership Onboarding

Timeline

Team Leader

TaskUs
10.2021 - Current

Team Leader

[24]7.ai
05.2009 - 10.2021

Customer Service Representative

APAC Customer Service
05.2008 - 05.2009

Customer Service Representative

Aegis PeopleSupport, Inc
02.2007 - 01.2008

Customer Service Representative

Infonxx Inc
09.2003 - 12.2006

Some College (No Degree) - Civil Engineering

Mapua University

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Adrian Arias