Adria Chavez
PHRN, USRN,MN-NEA
Iligan, Province Of Lanao Del Norte
Summary
Accomplished phlebotomist and customer service professional with a proven track record at Red Cross and SITEL. Excelled in enhancing patient and customer satisfaction through expert venipuncture and exceptional communication abilities. Skilled in data entry and patient care, significantly improving service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
PHLEBOTOMIST
Red Cross
06.2017 - Current
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Customer Service Representative
SITEL
Baguio City, Benguet
06.2016 - 06.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Service Marketing Agent
TELETECH
01.2015 - 09.2015
- Developed creative briefs for internal teams and external agencies, ensuring consistent messaging across all marketing materials.
- Enhanced customer engagement with personalized email marketing campaigns and interactive online events.
- Improved overall customer satisfaction scores by implementing personalized follow-up mechanisms after service or purchase completion.
- Collaborated with cross-functional teams to develop integrated marketing plans for product launches and promotions.
- Generated high-quality leads by developing targeted content offers designed specifically for various buyer personas.
- Increased brand visibility by implementing strategic marketing campaigns and engaging social media content.
- Strengthened brand reputation, effectively managing public relations efforts and addressing customer concerns.
- Evaluated campaign performance metrics to assess effectiveness of marketing initiatives and inform future decision-making processes.
Education
MASTER IN NURSING - MAJOR IN NURSING EDUCATION ADMINISTRATION
MISAMIS UNIVERSITY
Ozamiz, Province Of Misamis Occidental, Philippines 04.2001 -
Bachelor of Science - NURSING
LORMA COLLEGES
San Fernando, Province Of La Union, Philippines 04.2001 -
High School Diploma -
SAINT MICHAEL'S COLLEGE
Iligan, Province Of Lanao Del Norte, Philippines 04.2001 -
Skills
Data Entry
Venipuncture
Patient Care
Communication abilities
Patient confidentiality
Infection Control
Patient support
Customer Service
Active Listening
Product Knowledge
Problem-solving abilities
Data Collection
Microsoft Excel
Computer Proficiency
Appointment Scheduling
Timeline
PHLEBOTOMIST
Red Cross
06.2017 - Current
Customer Service Representative
SITEL
06.2016 - 06.2017
Service Marketing Agent
TELETECH
01.2015 - 09.2015
MASTER IN NURSING - MAJOR IN NURSING EDUCATION ADMINISTRATION
MISAMIS UNIVERSITY
04.2001 -
Bachelor of Science - NURSING
LORMA COLLEGES
04.2001 -
High School Diploma -
SAINT MICHAEL'S COLLEGE
04.2001 -
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