Adrean Nadela
Samboan, Cebu
Summary
Experienced and dedicated professional with a passion for delivering excellence in every task undertaken. With a background in Customer Service, AI Data Training, and Creative Writing, I bring a blend of expertise, adaptability, and a commitment to meeting and exceeding expectations. I also thrive in dynamic environments and value collaboration to achieve optimal results. Ready to contribute my skills and drive to your projects!
Overview
5
5
years of professional experience
Work History
Advanced AI Data Trainer
Invisible Technologies
07.2022 - 02.2024
- Incorporate variations in language style, tone, and sentiment in prompting conversations to capture the richness and complexity of human communication.
- Craft conversational prompts that elicit specific responses or behaviors from language models to address targeted training objectives.
- Monitor language model responses and adjust training data to correct errors, improve fluency, and enhance conversational relevance.
Back Office Support
TasksEveryday
02.2022 - 07.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded proactively and positively to rapid change.
Customer Service Representative
Teleperformance
06.2019 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - Political Science
Cebu Normal University
Osmeña Blvd, Cebu City, 6000 Cebu 04.2001 -
Skills
Product Knowledge
Product and service solutions
Proofreading
Research
Critical Thinking
Problem-solving abilities
Timeline
Advanced AI Data Trainer
Invisible Technologies
07.2022 - 02.2024
Back Office Support
TasksEveryday
02.2022 - 07.2022
Customer Service Representative
Teleperformance
06.2019 - 03.2021
Bachelor of Arts - Political Science
Cebu Normal University
04.2001 -