Summary
Overview
Work History
Education
Skills
Timeline
Generic
Adrean Nadela

Adrean Nadela

Samboan, Cebu

Summary

Experienced and dedicated professional with a passion for delivering excellence in every task undertaken. With a background in Customer Service, AI Data Training, and Creative Writing, I bring a blend of expertise, adaptability, and a commitment to meeting and exceeding expectations. I also thrive in dynamic environments and value collaboration to achieve optimal results. Ready to contribute my skills and drive to your projects!

Overview

5
5
years of professional experience

Work History

Advanced AI Data Trainer

Invisible Technologies
07.2022 - 02.2024
  • Incorporate variations in language style, tone, and sentiment in prompting conversations to capture the richness and complexity of human communication.
  • Craft conversational prompts that elicit specific responses or behaviors from language models to address targeted training objectives.
  • Monitor language model responses and adjust training data to correct errors, improve fluency, and enhance conversational relevance.

Back Office Support

TasksEveryday
02.2022 - 07.2022
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Responded proactively and positively to rapid change.

Customer Service Representative

Teleperformance
06.2019 - 03.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Arts - Political Science

Cebu Normal University
Osmeña Blvd, Cebu City, 6000 Cebu
04.2001 -

Skills

undefined

Timeline

Advanced AI Data Trainer

Invisible Technologies
07.2022 - 02.2024

Back Office Support

TasksEveryday
02.2022 - 07.2022

Customer Service Representative

Teleperformance
06.2019 - 03.2021

Bachelor of Arts - Political Science

Cebu Normal University
04.2001 -
Adrean Nadela