ADONIS VISITACION
Bais City, Province of Negros Oriental,NER
Summary
I am motivated, adaptable and responsible individual seeking for a position which will utilize the professional and technical skills developed through past work experiences in the BPO industry.
Results-driven professional well-versed in customer retention strategies and client relationship management. Known for delivering impactful solutions that enhance customer loyalty and satisfaction. Consistently collaborates with cross-functional teams to achieve organizational goals and adapt to evolving business needs with strong focus on conflict resolution and communication skills.
Overview
12
12
years of professional experience
Work History
Retention Specialist
Telus International - Market Market Taguig City
08.2022 - 04.2023
- Assigned to provide better understanding to all inquiries and most of all to save every customer from leaving and cancelling there acquired services (eg; Home Phone, Internet, TV, Security Camera etc.)
Customer Care Associate
Sophi Inc - Dumaguete City
10.2021 - 05.2022
- Taking inbound calls from our adventurous and risk takers customers about their hotel reservation if the online purchase was successful or to check why they did not receive or when the points or rewards for hotel reservations they purchase will be credited to their account.
Technical Support Engineer
CSS Corp - BGC Taguig City
06.2020 - 12.2020
- Caters inbound technical concerns for a Landline, Cable and Internet services.
Data Entry Agent
Bolton International - BGC Taguig City
07.2019 - 05.2020
- Tasked to manually enter a schedule reservation for a wellness and fitness classes and to make sure these classes are met, we need to make an outbound calls to our wellness and fitness studios.
Airline Specialist
Stellar Philippines Inc - Eastwood City, Quezon City
04.2019 - 05.2019
- With proper product training, match with highly developed GDS tools and sales classes. All qualified and competent agents are tasked to answer service inquiries via email and chat, and as well as to process new and changing Flight reservations with Qantas Airline.
Flight Analyst
Teletech/TTECH Eastwood Quezon City
02.2018 - 12.2018
- Tasked as Flight Analyst, we cover one of the worlds largest airline alliance and its 50 airline partners. All representatives can process both new and change bookings using the highly equipped GDS tools and product training.
Network Operator
Stellar Philippines Inc -Cubao Quezon City
01.2017 - 02.2018
- CSR and promoted to a Team Leader. Caters Australia's largest broadband provider also known as National Broadband Network, we assist all B2B technical concerns from all countries local internet service provider.
Sales Representative
Stellar Philippines Inc - Eastwood Quezon City
08.2014 - 12.2016
- Assigned as Jetstar airline booking specialist, all competent and qualified representatives should turn all service calls as a sale call.
Customer Accounts Executive
Sitel Philippines - Ortigas Pasig City
11.2013 - 07.2014
- With well equipped with Comcast Products. All CEA's are able response to all billing issues and to pitch a sale for every inbound calls that we receive.
Customer Service Representative
Qualfon Philippines - Dumaguete City
07.2011 - 11.2013
- Proper training and equipped with product knowledge. I was able to start and worked from a Tier 1 agent to a Tier 3 representative. Assisting all Legacy service issues or concern.
Education
Bachelor of Science - Business Administration, Marketing Mngt.
01.2006
Skills
- Leadership
- Customer feedback analysis
- Upselling and cross selling
- Persuasion techniques
- Retention marketing
LANGUAGE
Cebuano
Pilipino
English
Timeline
Retention Specialist
Telus International - Market Market Taguig City
08.2022 - 04.2023
Customer Care Associate
Sophi Inc - Dumaguete City
10.2021 - 05.2022
Technical Support Engineer
CSS Corp - BGC Taguig City
06.2020 - 12.2020
Data Entry Agent
Bolton International - BGC Taguig City
07.2019 - 05.2020
Airline Specialist
Stellar Philippines Inc - Eastwood City, Quezon City
04.2019 - 05.2019
Flight Analyst
Teletech/TTECH Eastwood Quezon City
02.2018 - 12.2018
Network Operator
Stellar Philippines Inc -Cubao Quezon City
01.2017 - 02.2018
Sales Representative
Stellar Philippines Inc - Eastwood Quezon City
08.2014 - 12.2016
Customer Accounts Executive
Sitel Philippines - Ortigas Pasig City
11.2013 - 07.2014
Customer Service Representative
Qualfon Philippines - Dumaguete City
07.2011 - 11.2013
Bachelor of Science - Business Administration, Marketing Mngt.
References
- Mercy Cairo, Team Leader, Taguig City +63995223820
- Kate Pauline, Opada, CSR, Dumaguete +639950890824
- Andres Guevarra, Admin Officer IV, Bais City LGU, +639054825217