Adelyn Flores
Dumaguete City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Qualfon
Dumaguete City
01.2022 - 01.2024
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Data Encoder
Globiq B.V Philippines
Dumaguete City
07.2018 - 07.2021
- Maintained daily production logs of activities and completed work.
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Processed customer and account source documents by reviewing data for deficiencies and errors.
- Verified new system changes and upgrades by inputting new data and pulling extract reports for validation.
Data Encoder
STRIVE Formerly SPI Global
Dumaguete City
03.2011 - 06.2014
- Scanned documents and saved in database to keep records of essential organizational information.
- Searched, extracted and interpreted information to determine correct input procedure.
- Prepared source data for computer entry by compiling and sorting information.
Education
Associate of Science - Computer And Information Sciences
System Technological Institute
Manila 07.2000 - 03.2003
High School Diploma -
University of Visayas Mandaue Cebu
Cebu 07.1996 - 03.2000
Timeline
Customer Service Representative
Qualfon
01.2022 - 01.2024
Data Encoder
Globiq B.V Philippines
07.2018 - 07.2021
Data Encoder
STRIVE Formerly SPI Global
03.2011 - 06.2014
Associate of Science - Computer And Information Sciences
System Technological Institute
07.2000 - 03.2003
High School Diploma -
University of Visayas Mandaue Cebu
07.1996 - 03.2000
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