Adelyn Chan
019 Nawasa Street, Sta. Rosa 1 Noveleta Cavite
Summary
Adept at elevating customer experiences, I leveraged my expertise in CRM software and complaint resolution to significantly enhance satisfaction at BDO Unibank. My proactive approach and ability to maintain high accuracy in records contributed to improved service quality, underscoring my commitment to excellence and relationship building.
Overview
17
17
years of professional experience
Work History
Customer Service Officer
BDO Unibank
10.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Care Specialist
Philippine Veterans Bank
05.2008 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
Training / TQM Project Assistant
Philippine Veterans Bank
05.2008 - 08.2012
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
Education
AB Legal Studies - Legal Studies
University of Lyceum of The Philippines
Intramuros Manila04.2006
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Records maintenance
- Information protection
- Call documentation
- CRM software
- Employee development
- Quality assurance monitoring
- Customer service
- Relationship building
- Administrative support
- Complaint resolution
- Customer relations
- Microsoft Excel
- Customer relationship management (CRM)
- Call management
- Scheduling
- Paperwork processing
- Microsoft PowerPoint
Timeline
Customer Service Officer
BDO Unibank
10.2024 - Current
Customer Care Specialist
Philippine Veterans Bank
05.2008 - 10.2024
Training / TQM Project Assistant
Philippine Veterans Bank
05.2008 - 08.2012
AB Legal Studies - Legal Studies
University of Lyceum of The Philippines
Similar Profiles
Grace Ann SisonGrace Ann Sison
Client Relations Officer at BDO UnibankClient Relations Officer at BDO Unibank
JELA RIMAH MANGUNEJELA RIMAH MANGUNE
Marketing Assistant at BDO UnibankMarketing Assistant at BDO Unibank
Erika Joy GalvezErika Joy Galvez
Service Officer (Junior Assistant Manager) at BDO Unibank IncService Officer (Junior Assistant Manager) at BDO Unibank Inc
MARLOU B. ALINSONORINMARLOU B. ALINSONORIN
Audit Officer (Team Leader) at BDO Unibank, Inc.Audit Officer (Team Leader) at BDO Unibank, Inc.
Vince Joaquin BondocVince Joaquin Bondoc
Line Cook Trainee at Four Seasons Hotels and ResortsLine Cook Trainee at Four Seasons Hotels and Resorts