- Watching Movies
- Cooking
- Travelling
Adeline Tabugan
Mabalacat,Pampanga
Summary
Motivated professional with varied experience across customer-facing roles. Demonstrates strong interpersonal skills and problem-solving abilities, ensuring positive client experiences and satisfaction. Eager to leverage diverse skill set to contribute effectively in dynamic environments.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Sales & Marketing Virtual Assistant
The Card Association
02.2024 - 01.2026
- Achieved company targets by implementing successful sales strategies.
- Established clear communication channels with clients, keeping them informed about new products and services.
Quality Analyst (Chase)
iQor Philippines
Clark, Angeles City
06.2020 - 02.2024
- Facilitated training sessions for junior analysts, focusing on quality assurance methodologies.
- Analysed test results, documenting findings and making recommendations for corrective actions.
- Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making.
- Monitored ongoing projects to identify risks and implement preventive measures.
Consultant Associate (Credit One Bank)
Sutherland Global Services
Tarlac City
09.2017 - 06.2020
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Established strong client rapport, understanding unique needs and delivering customised solutions.
Collection Specialist (Synchrony Bank)
iQor Philippines
Clark, Angeles City
02.2012 - 06.2017
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Cultivated strong relationships with clients, leading to repeat business and sustained revenue growth.
Customer Service Representative ( H&R Block Emeral
Sutherland Global Services
Tarlac City
11.2011 - 01.2012
- Assisted customers with product-related questions, feedback and complaints.
Education
Bachelor of Secondary Education
Tarlac State University
06.2007 - 11.2011
Skills
- Client relationship management
- Quality assurance
- Customer satisfaction enhancement
- Email handling
- Data analysis
- Communication skills
- Problem solving
- Multitasking
- Client relations
- Schedule management
- Microsoft Office
- Document management
- Excel spreadsheets
Interests
Timeline
Sales & Marketing Virtual Assistant
The Card Association
02.2024 - 01.2026
Quality Analyst (Chase)
iQor Philippines
06.2020 - 02.2024
Consultant Associate (Credit One Bank)
Sutherland Global Services
09.2017 - 06.2020
Collection Specialist (Synchrony Bank)
iQor Philippines
02.2012 - 06.2017
Customer Service Representative ( H&R Block Emeral
Sutherland Global Services
11.2011 - 01.2012
Bachelor of Secondary Education
Tarlac State University
06.2007 - 11.2011