Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Adeline Tabugan

Adeline Tabugan

Mabalacat,Pampanga

Summary

Motivated professional with varied experience across customer-facing roles. Demonstrates strong interpersonal skills and problem-solving abilities, ensuring positive client experiences and satisfaction. Eager to leverage diverse skill set to contribute effectively in dynamic environments.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Sales & Marketing Virtual Assistant

The Card Association
02.2024 - 01.2026
  • Achieved company targets by implementing successful sales strategies.
  • Established clear communication channels with clients, keeping them informed about new products and services.

Quality Analyst (Chase)

iQor Philippines
Clark, Angeles City
06.2020 - 02.2024
  • Facilitated training sessions for junior analysts, focusing on quality assurance methodologies.
  • Analysed test results, documenting findings and making recommendations for corrective actions.
  • Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making.
  • Monitored ongoing projects to identify risks and implement preventive measures.

Consultant Associate (Credit One Bank)

Sutherland Global Services
Tarlac City
09.2017 - 06.2020
  • Handled complex problems and issues by understanding root causes and implementing solutions.
  • Established strong client rapport, understanding unique needs and delivering customised solutions.

Collection Specialist (Synchrony Bank)

iQor Philippines
Clark, Angeles City
02.2012 - 06.2017
  • Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
  • Cultivated strong relationships with clients, leading to repeat business and sustained revenue growth.

Customer Service Representative ( H&R Block Emeral

Sutherland Global Services
Tarlac City
11.2011 - 01.2012
  • Assisted customers with product-related questions, feedback and complaints.

Education

Bachelor of Secondary Education

Tarlac State University
06.2007 - 11.2011

Skills

  • Client relationship management
  • Quality assurance
  • Customer satisfaction enhancement
  • Email handling
  • Data analysis
  • Communication skills
  • Problem solving
  • Multitasking
  • Client relations
  • Schedule management
  • Microsoft Office
  • Document management
  • Excel spreadsheets

Interests

  • Watching Movies
  • Cooking
  • Travelling

Timeline

Sales & Marketing Virtual Assistant

The Card Association
02.2024 - 01.2026

Quality Analyst (Chase)

iQor Philippines
06.2020 - 02.2024

Consultant Associate (Credit One Bank)

Sutherland Global Services
09.2017 - 06.2020

Collection Specialist (Synchrony Bank)

iQor Philippines
02.2012 - 06.2017

Customer Service Representative ( H&R Block Emeral

Sutherland Global Services
11.2011 - 01.2012

Bachelor of Secondary Education

Tarlac State University
06.2007 - 11.2011
Adeline Tabugan