ADELINA A. SOLITARIO
COLLECTIONS AND SALES ASSOCIATE
Santa Maria
Summary
To further expand better learning capabilities and provide higher quality and efficient services.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Collection Team Leader
GROWSARI
10.2021 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Worked with legal resources and recovery teams to manage default issues.
- Accessed credit records to evaluate customer credit histories.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Supervised staff of collectors, monitoring phone calls and letters.
- Established procedures for collection of past due amounts.
Sales associate (insurance)
BIMA PHILIPPINES
11.2020 - 01.2021
Home Based Loan Consultant
Various Financing Companies
01.2018 - 01.2020
- Handling Car loan and Housing Loans
CSR / UK ACCOUNT
Sterling Global Call Center
01.2015 - 01.2017
Education
Diploma - Software Development
AMA Computer Learning Center
01.2012 - 01.2014
High School - undefined
Atimonan National Comprehensive High School
01.2006 - 01.2010
Elementary - undefined
Atimonan Central School I
01.2000 - 01.2005
Skills
- Experienced with digital tools
- Proficient in simultaneous task execution
Debt recovery
Problem solving
Employee training
Collection strategies
Credit evaluation
Team leadership
Customer communication
Negotiation skills
Time management
Debt recovery expertise
Call center experience
Goal-oriented mindset
Personal Information
- Age: 32
- Height: 5'2''
- Weight: 60kg
- Father's Name: Ruben Abion
- Mother's Name: Wyndelina Abion
- Date of Birth: 11/17/92
- Marital Status: Married
- Place of Birth: Atimonan
Disclaimer
I hereby declare that all informations stated above are true and correct to the best of my knowledge.
Timeline
Collection Team Leader
GROWSARI
10.2021 - Current
Sales associate (insurance)
BIMA PHILIPPINES
11.2020 - 01.2021
Home Based Loan Consultant
Various Financing Companies
01.2018 - 01.2020
CSR / UK ACCOUNT
Sterling Global Call Center
01.2015 - 01.2017
Diploma - Software Development
AMA Computer Learning Center
01.2012 - 01.2014
High School - undefined
Atimonan National Comprehensive High School
01.2006 - 01.2010
Elementary - undefined
Atimonan Central School I
01.2000 - 01.2005
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