Addemar Angcay

Computer System Maintenance:

• Maintain and troubleshoot computer systems, software, and peripherals to ensure uninterrupted clinic operations.
• Install, configure, and update software and hardware components.
• Implement data security protocols to protect sensitive patient information.
• Provide technical support to clinic staff as needed.

Medical Exam Administration:

• Conduct comprehensive medical exams for driving license applicants, including physical examinations and medical history assessments.
• Evaluate applicants' medical fitness and ability to drive safely, in accordance with relevant regulations and guidelines.
• Prepare accurate medical certificates for qualified applicants, confirming their eligibility for driving lessons.
• Maintain records of medical exams and certificates in compliance with confidentiality and data retention policies.
• Managed over 20 -60 customer per day

Customer Service:

• Communicate with driving license applicants in professional and compassionate manner, ensuring positive experience during examination process.
• Address applicant inquiries and provide clear explanations of examination procedures and requirements.
• Collaborate with clinic staff to schedule exams and manage patient flow.

Regulatory Compliance:

• Stay current on medical standards, regulations, and licensing requirements related to driving exams.
• Ensure compliance with all applicable laws and regulations, reporting any issues or concerns to management.
• Responded to customer requests for products, services, and company information
• Developed customer service policies and procedures to meet and exceed industry service standards
• Responded proactively and positively to rapid change
• Promptly responded to inquiries and requests from prospective customers
• Answered constant flow of customer calls with minimal wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Offered advice and assistance to customers, paying attention to special needs or wants
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor