ADAM S. SERMONA
Taguig City
Summary
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills. Experienced Cabin Crew member with over 4 years of experience in the Aviation Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Real Estate Agent
Federal Land Inc.
Makati City
10.2021 - 04.2022
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Advertised client properties through websites, social media and real estate guides.
Cabin Crew Member
Philippine Airlines Express
Pasay City
08.2017 - 03.2021
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Barista
Starbucks
Iloilo City
09.2015 - 03.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Cultivated to recall customers' names and address each by name.
Education
Bachelor of Tourism - Tourism Management
West Visayas State University
La Paz, Iloilo City, Philippines2015
High School Diploma -
Don Felix Serra National High School
Iloilo City, Philippines2011
Primary Education -
San Joaquin Central Elementary School
Iloilo City, Philippines2006
Skills
- Adaptability and Flexibility
- Social Perceptiveness
- Passenger Behavior Monitoring
- Analytical and Logical Thinking
- Recruiting Clients
- Lead Prospecting
- Brand Promotion
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Ilonggo
Bilingual or Proficient (C2)
Bisaya
Advanced (C1)
Timeline
Real Estate Agent
Federal Land Inc.
10.2021 - 04.2022
Cabin Crew Member
Philippine Airlines Express
08.2017 - 03.2021
Barista
Starbucks
09.2015 - 03.2017
Bachelor of Tourism - Tourism Management
West Visayas State University
High School Diploma -
Don Felix Serra National High School
Primary Education -
San Joaquin Central Elementary School
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