Adam McMahon

I drive the Sales, Marketing, and Operations efforts from a fully remote environment, with my primary focus on boosting our sales revenue. Over the past 8 years, I have spearheaded the identification, negotiation, and closure of significant business deals, substantially driving revenue growth through exclusively remote engagements.

Key Responsibilities Sales

• Canvassing for potential customers and managing both outbound and inbound sales calls.
• Converting warm leads into successful sales, from initial contact to deal closure.
• Preparing tailored quotes and proposals to meet specific client needs.
• Ensuring top-notch service delivery and managing customer interactions efficiently.
• Consistently surpassing sales targets through strategic decision-making and innovative solutions.

Notable Achievements

• Substantially expanded market penetration into Strata Managed Properties.
• Negotiated and closed the company's largest single account to date, with an estimated spend exceeding $3 million and ongoing.
• Increased gross profit (GP) for the TAFENSW account from 13% to 40% within 12 months.
• Implemented Zendesk support ticketing system.

While primarily focused on sales, my role also spans business operations, administration, finance, resource management, and project management, underscoring my broad and versatile skill set.

Additional responsibilities include

• Serving as a customer advisor for existing clients.
• Acting as the single point of contact for high-value clients.
• Leading project management for all installations.
• Overseeing job scheduling for technicians.
• Providing technical support.
• Managing the supply chain.
• Preparing invoices and setting service department costs.
• Managing the company website.

At SVC, a leading call centre and BPO provider based in the IT Park office complex in Cebu, I served as the Sales Manager. My role encompassed a wide range of responsibilities including canvassing for new clients, responding to inquiries from our lead generation campaigns, and preparing quotes. I also conducted client meetings to discuss and tailor our services. On a day-to-day basis, I managed a large team of 100 agents, which included over 80 sales agents and support staff such as supervisors and QA specialists.

Key Responsibilities

• Actively canvassing for new clients to expand our customer base.
• Responding promptly to inquiries generated by our lead generation campaigns.
• Preparing detailed quotes and conducting client meetings to tailor and optimise our services.
• Spearheading outbound sales campaigns and setting ambitious performance targets for call centre agents.
• Developing effective call scripts and training agents on script delivery to build communication and sales techniques.
• Delivering targeted coaching to improve deal closure rates and upselling effectiveness.
• Establishing and enforcing quality assurance benchmarks to consistently enhance service quality.
• Providing ongoing support to team leaders to facilitate continuous development of agents.
• Maintaining and nurturing client relationships, ensuring satisfaction and providing valuable campaign insights.

Notable Achievements

• Expanded the PATH Careers outbound sales campaign from 5 to 50 agents within six months, significantly increasing the campaign's scale and output.
• Led the EASY MEALS outbound sales campaign to achieve record sales revenues, maintaining consistently high performance for over two years.

At HDAA, a respected association in the Service and Support Industry, my career developed over nearly a decade, progressing from Sales Representative to Sales Manager, Sales and Marketing Director, and ultimately to General Manager since 2006. In each position, I demonstrated strong leadership by managing operations effectively and consistently driving growth.

Key Responsibilities

• Demonstrated strategic business development, identifying opportunities and executing strategies to enhance market presence.
• Led product launches and go-to-market strategies, capturing new market segments and driving profitability.
• Dedicated to customer relationship management, delivering exceptional service and fostering client loyalty.
• Managed budget processes to consistently exceed financial targets, aligning with strategic growth objectives.
• Streamlined operations to improve efficiency and effectiveness, focusing on quality outcomes.
• Skilled in event management and public speaking, orchestrating large-scale events and representing organizational interests globally.
• Organised and participated in over 250 industry events,
• Applied analytical problem-solving to resolve complex operational challenges.
• Ensured adherence to regulatory compliance, maintaining the highest industry certification training standards.

Notable Achievements

• Forged a strategic partnership with HDI-USA.
• Boosted membership sales by 950% within a five-year span.
• Launched ITIL Certification training programs.