Adam McMahon

At Symetrix, my role as Sales, Marketing & Operations Manager is centred on spearheading our sales division, predominantly in a remote work environment.

Throughout the last 8 years, I have been at the forefront of negotiating and closing business deals worth millions of dollars, thereby playing a crucial role in driving revenue growth exclusively through remote engagements.

Key Responsibilities in Remote Sales, Marketing & Operations

• Canvassing for potential customers and managing both outbound and inbound sales calls.
• Converting warm leads into successful sales, from initial contact to deal closure.
• Preparing tailored quotes and proposals to meet specific client needs.
• Ensuring top-notch remote service delivery and managing customer interactions efficiently.
• Consistently surpassing sales targets through strategic decision-making and innovative solutions.

Essential Skills for Remote Sales and Marketing Success

• Mastery of advanced remote sales tools to boost communication, productivity, and customer engagement.
• Proficiency in CRM systems for effective market and customer analysis.
• Skilful use of ChatGPT to enhance communication and productivity levels.
• Experienced in managing Zendesk support ticketing systems.
• Proficient with a wide range of digital communication and marketing tools.

While my primary focus is on remote sales, my role also encompasses key responsibilities in technical coordination and project management, highlighting my versatile skill set.

These additional responsibilities include

• Leading remote coordination with field technicians to ensure efficient project implementation.
• Applying problem-solving skills to manage complex situations effectively from a distance.
• Utilising analytical abilities for strategic decision-making that positively impacts business
  outcomes.
• Focusing on delivering innovative solutions that enhance customer satisfaction in a remote setting.

At Executive Boutique, a prominent call centre and BPO provider located in Cebu's IT Park office complex, I held the position of Sales Manager. My role involved overseeing a diverse team of 160, including a sales team of 120 agents, supervisors, QA specialists, coaches, agents, and administrative staff.

Key Responsibilities in Call Centre Sales and Team Management

• Spearheading outbound sales campaigns and setting ambitious performance goals for call centre agents.
• Delivering comprehensive coaching to enhance deal closures and upselling effectiveness.
• Developing and enforcing policies for employee work conduct and customer interactions.
• Establishing quality assurance benchmarks and implementing standards to continually elevate service quality.
• Assisting team leaders with daily reports and coaching, aimed at continuous agent development.
• Maintaining and nurturing client relationships, ensuring satisfaction and providing valuable campaign insights.
  

Essential Skills for Call Centre Sales Management

• Demonstrated expertise in sales and business development.
  Strong team management and coaching abilities.
• Effective strategies for performance measurement and improvement.
• Commitment to delivering excellent customer service.
• Proficient in interpersonal communication.

At HDAA, an esteemed association in the Service and Support Industry, my career evolved over a span of nearly 10 years, advancing through roles including Sales Representative, Sales and Marketing Director, and culminating in the position of General Manager since 2006. In each role, I demonstrated leadership, overseeing operations and driving consistent growth.

Key Responsibilities in Operational Leadership and Growth Strategy

• Managing effective budgeting processes to meet and exceed margin targets in line with growth objectives.
• Developing and executing strategic plans to enhance operational quality and team efficiency.
• Leading successful product launches and innovative go-to-market strategies.
• Ensuring strict adherence to regulatory compliance and industry research standards.
• Organising and participating in over 250 industry events and representing Australia on international platforms.
  

Essential Skills for Organisational Leadership

• Expertise in business development and strategic planning.
• Dedication to customer service excellence.
• Proficiency in multitasking and meticulous attention to detail.
• Strong problem-solving and analytical thinking abilities.
• In-depth knowledge of regulatory compliance and industry standards.
• Skills in event organisation, hosting, and public speaking.

Broadcasting in Jyndabyne HD Channel 350 & SD Channel 351

In the role of Sales and Advertising Executive at Snowy Mountains Television, I consistently delivered exceptional results, driving ad sales and nurturing relationships with local businesses in retail, hospitality, and tourism.

My accomplishments include

• Leading ad initiatives and guiding successful sales outcomes.
• Cultivating strong client relationships and partnerships.
• Coordinating TV ad production for impactful campaigns.
• Initiatives expanding viewership to 1 million per season.
• Contributing significantly to overall operations and business success