Summary
Overview
Work History
Education
Skills
Timeline
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Adam Jimenez

Antipolo City, Province Of Rizal

Summary

With a proven track record at Bhrillon Philippines Inc., I excel in server management and problem resolution, enhancing system reliability by over 30%. My leadership in IT support and innovative solutions in virtualization technology stand out, showcasing my ability to efficiently tackle complex IT challenges with a proactive approach.

Overview

11
11
years of professional experience

Work History

IT Systems and Infrastructure Engineer

Bhrillon Philippines Inc.
06.2021 - Current
  • Performs daily health monitoring of all Servers and services, Client Workstations, Company and Customer Applications, Backup Applications, Network (LAN/WAN) across all branches and to all clients using Remote Management and Monitoring
    tools and PRTG network monitoring tool.
  • Handles/resolves tickets related to the Microsoft Servers 2008/2008R2/2012, Windows workstations, Mac Servers and workstations, NAS, Backup Software, Avaya PABX, Client software and applications and LAN/WAN
  • Handles Migration of Servers from Physical to VM, VMWare Host to Hyper-V Host
  • Performs Active Directory, GPO deployment, DHCP, DNS and other server configuration and administration tasks based on an Incident or Service Request
  • Creates documents for the troubleshooting done/ best case practices on issues encountered
  • Ensure all on-premises and client backup software and solutions are fully functional and working.
  • Ensure smooth integration of all applications and systems - Administer and manage company and client email accounts. Identify problems with a company mail network and initiate solutions to make working practices more efficient and should be able to communicate with various levels of business.
  • Optimized system performance by implementing innovative infrastructure solutions.
  • Enhanced system reliability with proactive monitoring and timely maintenance tasks.
  • Improved network security by configuring firewalls and intrusion detection systems.
  • Install, update and repair software on organization and client systems and applications. Software Patching.
  • Diagnose and solve problem with hardware, software, and other networking equipment
  • Adhere to policies to contribute to efficiency of the Medical Transcription Department of the Company.
  • Attending best practice (production software) to team and company, ensuring that all company core values are observed.
  • The above area of responsibilities may vary from time to time in accordance to the Company’s business needs.

IT Specialist/Admin

Frankhaus International Corporation
06.2019 - 06.2021
  • “Team Leader” who Installed and configured 100 nodes and machines (with garments machines) 4 switches,
    switches, 30 CCTV cameras with 2 CCTV DVR, 4 wireless access point, 2 firewalls and 2 Main servers
  • Installation of operating systems, network or application software, computer, or network hardware.
  • Monitors server performance and provides security measures, troubleshooting and maintenance as needed.
  • Responsible for day-to-day management of server operating systems, file structure, and directory services.
  • Provide investigation, diagnosis, resolution and recovery for hardware/software/Network problems.
  • Responsible for monitoring, maintaining and troubleshooting hardware, software, systems and network
  • Installed and configured Active Directory Domain Services
  • Responsible for software distribution and updates.
  • Responsible for repairs and replacement of equipment
  • Responsible for creating new email address for new employee (Managing email server)
  • Responsible for Operating system and application (MS Windows/MS office) Repairs/Troubleshooting
  • Responsible for testing and evaluating new technology
  • Responsible for supporting the roll-out of new application
  • Responsible for creating and implementing IT security policies
  • Responsible for creating and implementing IT asset management policies
  • Responsible for Inventory of all IT assets
  • Responsible for documentation Security events daily to create a baseline of activity for the users
  • Responsible for Investigating incidents caused by malicious activities, and identify false positives
  • Optimized system performance by troubleshooting hardware and software issues.
  • Managed IT inventory for seamless operations and minimal downtime.
  • Improved user satisfaction by providing timely technical support and guidance.
  • Configured network settings to enhance connectivity and data transfer speeds.

Technical Support Engineer

Multi-Fold Links Inc.
08.2016 - 06.2019
  • Responsible for repairs and replacement of equipment
  • Responsible for printer installation and configuration
  • Photo editing (adobe photoshop)
  • Responsible for monitoring, maintaining and troubleshooting hardware and software
  • Work continuously on a task until completion
  • Conduct electrical safety checks on computer equipment
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Computer Support Technician

GraceWorks Photography
01.2014 - 07.2016
  • Responsible for repairs and replacement of equipment
  • Responsible for printer installation and configuration
  • Photo editing (adobe photoshop)
  • Responsible for monitoring, maintaining and troubleshooting hardware and software
  • Work continuously on a task until completion
    Conduct electrical safety checks on computer equipment
  • Streamlined IT processes by developing and maintaining comprehensive documentation of policies, procedures, and user guides.

Education

Bachelor of Science - Information Technology

ICCT Colleges
Cainta, Province Of Rizal, Philippines
04-2016

Skills

  • Hardware installation

  • Software deployment

  • System upgrades

  • IT support

  • Disaster recovery

  • Server management

  • Virtualization technology

  • Backup solutions

  • Database management

  • Problem resolution

  • System performance

  • Troubleshooting skills

  • System administration

  • Windows server administration

Timeline

IT Systems and Infrastructure Engineer

Bhrillon Philippines Inc.
06.2021 - Current

IT Specialist/Admin

Frankhaus International Corporation
06.2019 - 06.2021

Technical Support Engineer

Multi-Fold Links Inc.
08.2016 - 06.2019

Computer Support Technician

GraceWorks Photography
01.2014 - 07.2016

Bachelor of Science - Information Technology

ICCT Colleges

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Adam Jimenez