Summary
Overview
Work History
Education
Skills
Interests
Timeline
GeneralManager
Anchela  Sison

Anchela Sison

General Manager
Makati City, Metro Manila

Summary

Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Dynamic, analytical and strategic professional, delivering profitable solutions to drive sales and retain customers at the same time build a solid corporate Brand.

Overview

29
29
years of professional experience

Work History

General Manager /Project Manager

One Renewable Energy Enterprise Inc. (OREEi)
07.2022 - Current

OREEi is a system integrator of Renewable Energy systems with a vision to be the driving force in sustainable development.

Calutcot Island SSF, Burdeos Quezon - USAID/OREEi - PURESEED (Pure Use of RE for Sustainable Enterprise Development) SSF project.

  • Successfully managed build of one (1) hectare Shared Service facility by leading a diverse team of engineers, technical staffs and cross-functional teams in 6 months and launched this first ever Shared Service Facility in Philippines powered by RE in Calutcot island, Quezon province. This project increased the Sales' pipeline by 30%.

Malalison Island SSF, Culasi Antique - Collaboration project with ANTECO (Antique Electric Company)

  • Developed, established and implemented guidelines and workflows which enabled the company to inaugurate in 3 weeks versus its original schedule of 8 weeks. The facility is able to operate and generate an average revenue of 120% vs Target.
  • Recruited and trained initial personnel, working to establish key internal functions and outline scope of positions for Shared Service facility.

Sales Manager, Consultant ICT

Eastern Telecommunications Philippines Inc. (ETPI)
04.2018 - 07.2022

ETPI is a Telco and ICT Solutions company

  • Developed Integrated Solution (IS) Business process, Area Reseller Contracting policy, Sales Commission scheme and inter departmental tracking tool for IS related transactions. This document guided 100 employees nationwide in processing IS transactions. This process improvement initiative increased ICT Sales to 20% Y2020.
  • Institutionalized and transformed company's Churn monitoring process by designing and implementing Churn Indicator tool as part of Sales profit and loss management. This increased Customer Retention rate by 87% in Y2021 vs previous years.
  • Designed, delivered and facilitated training programs for Sales heads and Account managers resulting in 40% increase in Sales employee engagement, as part of Operational efficiency measures.
  • Managed Transformation initiative of the company from Sales end by organizing cascade for Top Leaders to share overarching goal of company in next 5 years. Sub cascade, trainings and programs followed thereafter resulting to 90% adoption rate and 40% increase in overall productivity.
  • Generated total of P 20M sales in 1 year.

Business Development Manager, Device

Huawei Philippines
08.2014 - 08.2017

Huawei is a leading global provider of information and communications technology ( ICT ) infrastructure and smart devices

  • Increased Device Sales by 85% in PLDT, SMART and SUN.
  • Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts (i.e MWC 2015 Barcelona)
  • Increased Market share by 20% in SMART's Postpaid portfolio
  • Developed and built a robust internal support team to ensure cost efficient service to PLDT, Smart and SUN.

Assistant Marketing Manager

Smart Communications, Inc.
07.1995 - 01.2013

SMART is a telecommunications and digital services provider based in the Philippines

Marketing - Assistant Marketing Manager

  • Successfully designed, developed and implemented Customer Retention programs, strategy and processes on National scale. Successfully managed vendor relationships including agency partners and Device providers ensuring timely delivery of assets important for Product portfolio. As a result, Postpaid's Customer Retention increased by 85% in Y2011.

Customer Care - Process and Training Group Supervisor

  • Developed and implemented a process for Project Mirror : SMART-PLDT Reciprocal Cashiering process for cost efficient operations. Decreasing operations cost by 30%

Education

Bachelor of Science - Nursing

Philippine Women's University
Quezon City, Metro Manila, Philippines
04.1993 - 04.1993

Skills

Customer Relationship / Retention Management

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Interests

Listening to Spotify

Travel with my family

Brisk Walking

Timeline

General Manager /Project Manager

One Renewable Energy Enterprise Inc. (OREEi)
07.2022 - Current

Sales Manager, Consultant ICT

Eastern Telecommunications Philippines Inc. (ETPI)
04.2018 - 07.2022

Business Development Manager, Device

Huawei Philippines
08.2014 - 08.2017

Assistant Marketing Manager

Smart Communications, Inc.
07.1995 - 01.2013

Bachelor of Science - Nursing

Philippine Women's University
04.1993 - 04.1993
Anchela SisonGeneral Manager