Jason John Mallorca
IT Analyst
Mandaluyong City, Metro Manila
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
IT Analyst
ADP Philippines Inc.
Makati City
09.2019 - Current
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support via remote and floor walk, troubleshooting complex technical problems for end-users in a timely manner.
- Increased user satisfaction by providing comprehensive IT support and training.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Enhanced system reliability by conducting regular software updates and hardware maintenance.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
IT Desktop Engineer
VXI Global Solutions LLC
Makati City
01.2015 - 09.2019
- Provided remote support to all employees, ensuring seamless integration with company systems, and continued productivity.
- Diagnosed and troubleshot hardware, software and network issues.
- Improved end-user satisfaction with efficient troubleshooting and timely resolution of hardware and software issues.
- Configured and tested new software and hardware prior to implementation.
- Created user accounts and assigned permissions.
- Installed, configured, and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured hardware devices, operating systems, and software to set up workstations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created thorough documentation on system configurations, policies, and procedures for use by IT staff and end-users alike.
- Configured VoIP phones according to company standards.
- Trained new hires on computer and software use and company policies.
IT Support Specialist
Curo Teknika
Makati City
04.2011 - 01.2015
- Provided technical support for all employees and clients in resolving issues quickly without sacrificing job performance.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Answered questions and provided information to customers about new software or hardware.
- Installed, configured, and maintained computers, operating systems, and network connections.
- Developed and implemented preventive maintenance procedures.
Systems Engineer
Sweda Systems Philippines Inc.
04.2010 - 04.2011
- Provide onsite job for troubleshooting of POS (Point of Sales), email PC, and server PC.
- Provide hardware, software, and network troubleshooting and installation.
- Provide configuring software and MS Outlook.
- Provide virus detecting and deleting.
Education
Bachelor of Science - Computer Engineering
Rizal Technological University
Boni Ave, Mandaluyong, 1550 Metro Manila 04.2001 -
Skills
IT Troubleshooting and Customer Support
IT Asset and Service Management
Project-Level Planning
Problem-Solving
Multitasking Abilities
Time Management and Task Prioritization Abilities
Effective Communication
Decision-Making and Reliability
Self Motivation and Result Driven
Adaptability and Flexibility
Timeline
IT Analyst
ADP Philippines Inc.
09.2019 - Current
IT Desktop Engineer
VXI Global Solutions LLC
01.2015 - 09.2019
IT Support Specialist
Curo Teknika
04.2011 - 01.2015
Systems Engineer
Sweda Systems Philippines Inc.
04.2010 - 04.2011
Bachelor of Science - Computer Engineering
Rizal Technological University
04.2001 -
Similar Profiles
Marilyn CambaMarilyn Camba
Team Leader at ADP PHILIPPINES INC.Team Leader at ADP PHILIPPINES INC.
Ma. Trinidad LocsinMa. Trinidad Locsin
Data Steward at ADP PhilippinesData Steward at ADP Philippines
John Alvin CañoJohn Alvin Caño
Payroll Specialist at ADP (Philippines) Inc.Payroll Specialist at ADP (Philippines) Inc.
Rizza RabanalRizza Rabanal
Technical Support Representative at AloricaTechnical Support Representative at Alorica
Agatha Hyacinth HonoratoAgatha Hyacinth Honorato
OPERATIONS SUPPORT BET at WANFANG TECHNOLOGY INC.OPERATIONS SUPPORT BET at WANFANG TECHNOLOGY INC.