Anne Christine Joy Enguito
Costumer Service
Taguig City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Service Crew
Mcdonalds
Taguig City
07.2019 - 07.2021
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Delegated tasks to employees, taking skill, availability and project needs into consideration.
- Scheduled workers for temp jobs, drafted contracts and handled documentation.
- Recorded detailed daily progress notes and tracked daily issues, productivity and supplies used.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
Customer Service Representative
Teleperformance
Taguig City
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
03.2013 - 04.2017
High School Diploma -
03.2018 - 03.2019
Skills
Complaint resolution
Report preparation
Sales expertise
Multi-line phone talent
Stocking and replenishing
Order fulfillment
Safe handling standards
Menu memorization
Food preparation procedures
Beverage preparation
Food preparation and safety
Cash Handling
Timeline
Customer Service Representative - Teleperformance
01.2022 - Current
Service Crew - Mcdonalds
07.2019 - 07.2021
Learn & Explore Montessori School (LEMS) - High School Diploma,
03.2018 - 03.2019
Signal Village National High School - High School Diploma,
03.2013 - 04.2017