Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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RACHEL ANN ENCARNACION

RACHEL ANN ENCARNACION

EXECUTIVE ASSISTANT TO THE SVP
Calamba, Province Of Laguna

Summary

Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Executive Assistant

UnionBank Of The Philippines
11.2011 - Current
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated training and onboarding for incoming office staff.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.

Teller and New Accounts

Metropolitan Bank And Trust Company
06.2008 - 08.2010
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

Department Secretary

Enchanted Kingdom Inc
11.2010 - 03.2011
  • Enhanced interdepartmental communication by scheduling and coordinating meetings, conferences, and events.
  • Contributed to successful project execution by providing essential logistical support to team members throughout project phases.
  • Assisted in the development of departmental procedures, maintaining an organized and up-to-date knowledge base for easy reference by team members.
  • Maintained a professional office environment through effective organization, inventory management, and supply ordering processes.
  • Elevated overall customer satisfaction levels through prompt response times when addressing inquiries from both internal colleagues and external stakeholders alike.
  • Demonstrated adaptability during times of change or increased workload by managing shifting priorities without sacrificing the quality of work produced.
  • Increased document accessibility by creating a centralized digital repository for critical files and information relevant to the entire department.

Education

Bachelor of Science - Computer Science

Lyceum of The Philippines - Laguna
Calamba City, Laguna
04.2001 -

Skills

Business Administration

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Certification

UPON REQUEST

References

EDGAR ALAN PEREZ  - Colleague

UnionBank of the Philippines


Dexter C. Napili - Colleague

UnionBank of the Philippines


Ben P. Sy Chu - SVP Sales Director

UnionBank of the Philippines

Timeline

Executive Assistant

UnionBank Of The Philippines
11.2011 - Current

Department Secretary

Enchanted Kingdom Inc
11.2010 - 03.2011

Teller and New Accounts

Metropolitan Bank And Trust Company
06.2008 - 08.2010

Bachelor of Science - Computer Science

Lyceum of The Philippines - Laguna
04.2001 -

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RACHEL ANN ENCARNACIONEXECUTIVE ASSISTANT TO THE SVP