Ace Ramos
Recruiting Assistant
San Pedro City, Laguna
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Recruiting Associate
TSD Global
Taguig City
11.2021 - 10.2022
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with hiring managers to understand job requirements and expectations.
- Developed recruiting strategies to identify qualified candidates and build network.
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with HR leadership regarding candidate salary determinations.
- Coordinated schedules to arrange management interviews with applicants.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Advised managers on best practices to maintain compliance with applicable laws.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and implemented plans to improve recruitment process.
- Assisted with writing job postings and job descriptions for boards.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Managed over 100 candidate pre-screening and OTP calls per day
Technical Support Representative
Sitel
J. Vargas, Manila
12.2019 - 03.2021
- Managed high levels of call flow and responded to technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Promoted efficiency among departments with prompt resolution of system issues.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Responded promptly to incoming sales leads and requests for technical support.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Managed over 30 customer calls per day, and was able to increase sales by 5%
Education
Bachelor of Science - Geology
Adamson University
San Marcelino, Manila, Philippines 03.2018 - 03.2023
Skills
Database Management
undefinedTimeline
Recruiting Associate
TSD Global
11.2021 - 10.2022
Technical Support Representative
Sitel
12.2019 - 03.2021
Bachelor of Science - Geology
Adamson University
03.2018 - 03.2023
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