Ace De La Torre

Family Business

03.2021 - 09.2023

Improved customer satisfaction by promptly addressing and resolving technical issues.
Configured hardware, devices, and software to set up work stations for employees.
Installed, configured and maintained computer systems and network connections.
Researched and identified solutions to technical problems.
Diagnosed and troubleshot hardware, software and network issues.
Installed and configured operating systems and applications.
Responded to customer inquiries and provided technical assistance over phone and in person.
Resolved computer and system networking problems to maintain user productivity.
Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
Enhanced system performance by conducting regular maintenance, updates, and optimization of computer systems.
Provided remote support to offsite users through phone calls or video conferences, extending IT assistance beyond physical office boundaries.
Implemented data backup strategies to ensure information security and prevent loss during system failures or disasters.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.

Summary