Ace De La Torre
Bacolod City, Province Of Negros Occidental
Summary
Personable and tech-savvy individual equipped with in-depth understanding of computer systems and troubleshooting techniques. Skilled in diagnosing hardware and software issues and providing effective solutions. Committed to enhancing user experience and ensuring seamless IT operations.
Overview
3
3
years of professional experience
Work History
Computer Support Specialist
Family Business
Bacolod City, Province Of Negros Occidental, Philippines
03.2021 - 09.2023
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Resolved computer and system networking problems to maintain user productivity.
- Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
- Enhanced system performance by conducting regular maintenance, updates, and optimization of computer systems.
- Provided remote support to offsite users through phone calls or video conferences, extending IT assistance beyond physical office boundaries.
- Implemented data backup strategies to ensure information security and prevent loss during system failures or disasters.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Technical-Vocational Teacher Education - Electrical Technology
Carlos Hilado Memorial State Collage
Bacolod City, Province Of Negros Occidental, Philippines06-2027
Skills
- Remote Support
- Software Installation
- Printer setup
- Network configuration
- Software Updates
- Virus Removal
- Microsoft Windows and Office
- Multitasking
- Operating Systems Expertise
- System Configuration
- Hardware Installation
- Hardware and Software Repair
Computer Assembly, Game Benchmark
- Accomplishment in seeing a machine built from scratch perform as expected.
- Building a system that meets exact preferences, whether it's for high-end gaming or optimized workflow.
- Pushing a system to its limits, hobbyists gain a deep understanding of the capabilities and restrictions of their components.
- Benchmarking helps identify weak points in a system, allowing enthusiasts to tune the settings or upgrade components for better performance.
Timeline
Computer Support Specialist
Family Business
03.2021 - 09.2023
Bachelor of Technical-Vocational Teacher Education - Electrical Technology
Carlos Hilado Memorial State Collage