Summary
Overview
Work History
Education
Skills
Timeline
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MA ABEGAIL LOPEZ

Cainta, Province of Rizal

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Account Representative

GC Services LLC
01.2025 - Current
  • Processed client payments and updated accounts.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Contributed to team objectives in fast-paced environment.
  • Managed over 60 customer calls per day

Email and Chat Executive

Teleperformance
06.2023 - 06.2024
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
    Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    Developed customer service improvement initiatives to decrease customer wait times.
    A former chat support and inbound/outbound customer service representative at Teleperformance with 1 year and 6 months of experience in financial account.
    Coordinates with financial institution on behalf of clients.

Customer Service Specialist

Teleperformance
12.2022 - 06.2024
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • A former chat support and inbound/outbound customer service representative at Teleperformance with 1 year and 6 months of experience in financial account.
  • Coordinates with financial institution on behalf of clients.

Education

Senior High School - Tourism And Operations Management

World Citi Colleges
Quezon City, Metro Manila, Philippines
08-2022

High School Diploma -

Manggahan High School
Pasig, Metro Manila, Philippines
04-2020

Skills

  • Department collaboration
  • Prospecting skills
  • Regulatory compliance
  • Customer engagement
  • Communication and negotiations
  • Goal Oriented
  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Customer Service Excellence
  • Attention to Detail
  • Quality Control
  • Problem-solving abilities

Timeline

Account Representative

GC Services LLC
01.2025 - Current

Email and Chat Executive

Teleperformance
06.2023 - 06.2024

Customer Service Specialist

Teleperformance
12.2022 - 06.2024

Senior High School - Tourism And Operations Management

World Citi Colleges

High School Diploma -

Manggahan High School

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MA ABEGAIL LOPEZ