Summary
Work History
Education
Skills
Timeline
Maricar R. Abuan

Maricar R. Abuan

Customer Service Representative
Makati City,8453 Trabajo St. Barangay Olympia

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Real Estate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated Customer Service Representative of 3 year and 10 months which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. Consistent Top Agent from January-December 2021.

Work History

Customer Service Representative

Teleperformance Ayala
Makati, Philippines
03.2018 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Recommended products to customers, thoroughly explaining details.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Associate of Science - Computer Programming

Datamex Computer College, Recto, Manila
06.1998 - 03.2001

Skills

International sales support

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Timeline

Customer Service Representative - Teleperformance Ayala
03.2018 - 01.2022
Datamex Computer College - Associate of Science, Computer Programming
06.1998 - 03.2001
Maricar R. AbuanCustomer Service Representative