Abraham R. Abad
Iba
Summary
More than 15 years’ experience in Hospitality Industry Knowledge in implementation of Cleaning and Sanitation under UNITED STATES PUBLIC HEALTH (USPH) STANDARD. Knowledge of Food production, preparation and handling under in HAZARD ANALYSIS CRITICAL CONTROL POINT (HCCAP) Galley/Kitchen and Dining Operation. Knowledge in using/operating different types of Cleaning and Sanitizing Equipment such as but not limited to. 1. Electrostatic Sprayer (used in disinfection and sanitation) 2. Steaming Machine (used in extensive cleaning, disinfecting, and sanitizing) Knowledge in Pool/Waterpark Operation providing effective and high standard in maintaining the cleanliness and sanitation of pool / waterpark. Knowledge in Manpower allocation depends on the size of Hotel, Housing Facility, Restaurant, Resort, Waterpark etc. Knowledge in formulating Hotel, Housing Facility, Restaurant, Resort and Waterpark Standard Operating Procedure in High Standard to provide and achieve customer/guest satisfaction. Knowledge Hotel and Resort laundry operation
A hospitality professional prepared for leadership roles in housekeeping management. Proven track record of enhancing guest satisfaction and operational efficiency. Reliable team collaborator with focus on achieving results and adapting to changing requirements. Skilled in staff training, inventory management, and quality control.
Qualified [Desired Position] with proven ability to manage housekeeping operations efficiently. Demonstrated success in maintaining high standards of cleanliness and guest satisfaction. Known for enhancing team productivity and addressing evolving needs of hospitality environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Housekeeper
Sundowners Beach Villa
Botolan, Zambales
04.2024 - Current
- Provide leadership, guidance, and direction to the housekeeping team.
- Conduct regular meetings, training sessions, and performance evaluations for housekeeping staff.
- Delegate tasks effectively and ensure each team member understands their responsibilities.
- Develop and implement housekeeping procedures and standards to maintain cleanliness and hygiene throughout the establishment.
- Coordinate with other departments to ensure seamless guest experiences and efficient workflow.
- Manage inventory, stock levels, and ordering of housekeeping supplies and equipment.
- Inspect facilities regularly to identify maintenance needs, safety hazards, and cleanliness issues.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with cleanliness standards.
- Address guest complaints and concerns promptly and take corrective actions as necessary.
- Monitor and maintain quality control measures to uphold brand standards and exceed guest expectations.
- Train new housekeeping staff on cleaning procedures, safety protocols, and customer service standards.
- Provide ongoing training and development opportunities to enhance the skills and knowledge of the housekeeping team.
- Foster a culture of teamwork, professionalism, and continuous improvement among staff members.
- Prepare and manage the housekeeping department budget, including labor costs, supplies, and equipment maintenance.
- Implement cost-saving initiatives without compromising service quality or guest satisfaction.
- Oversaw daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented efficient cleaning protocols to enhance operational effectiveness and reduce turnaround times.
- Trained and mentored staff on best practices in housekeeping techniques and safety procedures.
- Managed inventory of cleaning supplies, optimizing stock levels to minimize costs while maintaining quality service.
- Collaborated with management to develop strategies for improving overall guest experience through enhanced housekeeping services.
- Resolved customer complaints regarding housekeeping services promptly to maintain positive guest relations and loyalty.
- Analyzed workflow processes, identifying areas for improvement that led to increased efficiency within the team operations.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
Freelance Hotel, Resort & Restaurant Consultant/Resort Manager (Project based)
C&J Sunset View Resort
Botolan, Zambales
05.2023 - 08.2023
- Oversee product stocking, accounting, and marketing efforts at the resort.
- Hire contractors to perform services, such as painting or plumbing.
- Ensure that all supplies, from housekeeping materials to furniture, are in good condition and in stock.
- Monitor payroll, customer billing, and expense accounts.
- Oversee and approve marketing and sales campaigns.
- Approve discounts drafted by your marketing and sales coordinators.
- Ensure positive customer experience by maintaining high-quality facilities and remedying problems.
- Conduct room, kitchen, and grounds inspections to make sure that they are all up to code.
- Greeting guests on arrival, create standards surveys, and find acceptable solutions to problems that may arise.
- Book tours or recommend activities to guests unfamiliar with the area.
- Coordinate functions or events for your guests.
- Oversee hiring, training, and scheduling of new staff members.
- Maintain employee records and fire ineffective employees.
- Set goals for employees and help your staff achieve these goals.
- Manage departments, such as housekeeping, dining, security, and desk personnel.
- Schedule and lead staff meetings to regularly communicate with your staff and to ensure that all departments meet the resort's standards.
- Analyzed market trends to develop actionable strategies for client restaurants.
- Conducted operational assessments to identify efficiency improvements and cost-saving opportunities.
- Facilitated staff training programs, improving service quality and operational consistency across multiple locations.
- Implemented inventory management systems, streamlining supply chain processes and reducing waste.
- Collaborated with restaurant owners to revamp menus, enhancing customer satisfaction and retention rates.
Housekeeping Supervisor / Laundry Supervisor
Sundowners Beach Villas
Botolan, Zambales
08.2022 - 05.2023
- Assign Villas and common areas to housekeeping staff.
- Inspect rooms and common areas for cleanliness.
- Hire, train and discipline housekeeping staff.
- Order cleaning supplies.
- Give regular reports to Resort Management.
- Work safely, following proper procedures when using chemical agents and ensure that housekeeping staff follow these procedures and are trained accordingly.
- Routinely perform daily laundry and/or dry-cleaning duties.
- Ensure that hallways are clean of debris, mopped, stripped and buffed following company and center policies and procedures.
- Establish cleaning schedules and ensure that the schedules are followed by housekeeping staff.
- Operate and maintain washing machines, extractors, mangles, and presses.
- Monitor Inventory of cleaning supplies, terry, and linen.
- The Shift Supervisor will be part of the laundry team to wash hotel linen and terry.
- Controlling workflow by coordinating work assignments with laundry manager or assistant.
- Assigns staff to complete the activities needed for the day.
- Respond to all guest requests in an accurate and timely manner.
Public Area Attendant
Royal Caribbean Cruise Line
Miami, FL, USA
06.2019 - 07.2022
- Company Overview: www.royalcaribbean.com
- Maintaining ship over – all appearance.
- Provides cleaning and sanitation of all public areas as needed.
- Www.royalcaribbean.com
Housing Complex Supervisor
Servicio Filipino Inc.
Balanga City, Bataan
05.2018 - 05.2019
- Supervise Housekeeping activities ensuring housekeeping staff meet all cleaning and sanitation standards of rooms, toilets, public areas such as pantries, recreation room, conference room and lobbies.
- Supervise Maintenance Department activities ensuring Preventive Maintenance Schedule been performed. To ensure all facilities and amenities are 100 % functional.
- Monitor company’s vehicle and ensure that Preventive Maintenance Schedule is perform properly.
- Supervise Front Office Department activities ensuring all Guest requests for accommodation are accommodated according to Guest/Client needs.
- Inventory and supplies request.
- Create a weekly schedule and monitors workings hours.
Event Specialist /Co - Owner
ROAD 306 PRODUCTION
Iba, Zambales
04.2017 - 11.2018
- Company Overview: FB PAGE: www.facebook.com/road306productions
- 1st Show and Go (Car, motorcycle show and drag race plus Music Festival) in Iba, Zambales on April 7, 2017.
- Auto Fest 2018 and Music Festival plus Bikini Open in SBFZ on March 23 – 24, 2018.
- 1st Governor’s Cup Fun Drag Race, Motor show and Trike show in Abucay, Bataan on May 27, 2018.
- 2nd Governor’s Cup Fun Drag Race, Motor show and Trike show in Abucay, Bataan on November 18, 2018.
- FB PAGE: www.facebook.com/road306productions
Resort Operation Supervisor
Moonbay Marina Waterpark
Subic Bay Freeport Zone, Zambales, Philippines
11.2017 - 04.2018
- Company Overview: www.moonbaymarinawaterpark.com
- Supervise Housekeeping activities ensuring housekeeping staff meet all cleaning and sanitation standards of rooms, toilets, public area’s such as pantries, recreation room, conference room and lobbies.
- Supervise Lifeguard Department ensuring their schedules always meet all the needs and safety of all guests.
- Supervise Maintenance department activities ensuring Preventive Maintenance Schedule been performed accordingly.
- Supervise Kitchen / Galley department ensuring proper safe food handling, food hygiene, sanitation and meeting the cooking and plating company standards.
- Supervise Banquet / Food and Beverage department activities.
- Create a Weekly Schedule and monitor working hours.
- Banquet Event planning.
- Www.moonbaymarinawaterpark.com
- Achievements: Start as Food & Beverage Supervisor and promoted to Operation Supervisor after two weeks.
Housing Complex Supervisor
Servicio Filipino Inc.
Balanga, Bataan
05.2016 - 11.2016
- Supervise Housekeeping activities ensuring housekeeping staff meet all cleaning and sanitation standards of rooms, toilets, public area’s such as pantries, recreation room, conference room and lobbies.
- Supervise Maintenance Department activities ensuring Preventive Maintenance Schedule been performed. To ensure all facilities and amenities are 100 % functional.
- Monitor’s company’s vehicle and ensure that Preventive Maintenance Schedule is performed properly.
- Supervise Front Office Department activities ensuring all Guest requests for accommodation are accommodated according to Guest/Client needs.
- Officer – in – charge in Inventory and supplies request.
- Create weekly schedule and monitors workings hours.
Hotel Cleaner
Royal Caribbean Cruise Line
Miami, FL, USA
12.2014 - 08.2015
- Company Overview: www.royalcaribbean.com
- Maintaining ship over – all appearance.
- Provides cleaning and sanitation of all public area as needed.
- Www.royalcaribbean.com
- Achievements: Nominated 2 times for Ship’s Employee of the Month, Received recommendation for promotion as Head Cleaner (Supervisor).
Messman
CF Sharp Crew Management Inc.
Intramuros, Manila
01.2012 - 07.2014
- Company Overview: www.cfsharp.com
- Cleaning of Officer’s Cabin and Public Area.
- Assist Chief cook preparation in Galley/Kitchen.
- Prepare hot, cold drinks, salad and dessert.
- Conduct Inventory and Supplies request.
- Www.cfsharp.com
Education
BS Hotel and Restaurant Management -
Ramon Magsaysay Technological University
High school or equivalent - undefined
Ramon Magsaysay Technological University
01.2001
Elementary - undefined
Iba Central School
01.1997
Skills
- Staff Supervision & Training
- Budget & Inventory Control
- Standard Operating Procedures (SOPs)
- Linen and Laundry Operations
- Sanitation and Safety Compliance
- Guest Satisfaction & Complaint Resolution
- Quality Audits & Inspections
- Scheduling & Labor Management
- Procurement & Cost Control
- Pre-Opening Experience
- Task delegation
- Inventory control
- Staff scheduling
- Health and safety regulations
- Staff training and development
- Housekeeping
- Chemical handling
- Staff management
- Maintenance scheduling
- Waste management
- Quality assurance
- Policy enforcement
- Recruiting and interviewing
- Cost control
- Eco-friendly practices
- Expense tracking
- Time management expert
- Organized leadership
- Laundry operations
- Housekeeping management
- Room inspection
References
- Mr. Edward Neil Fernandez, General Manager, Moonbay Marina Water Park, 09088661288
- Ms. Jenny Grace W. Quino, Admin Manager, Sundowners Beach Villa Zambales, 09487928611
- Mr. Ariel Fernandez, Asst. Vice President – Operation, Servicio Filipino Inc. Balanga, 09088852778
Certification
- Laundry Master Class, Microtel by Wyndham, San Fernando City, Pampanga, 2025-02-06, Engr. Romeo Apolega
- Hotel Laundry Master Class, St. Giles Hotel, Makati, 2025-01-23, Engr. Romeo Apolega
- Hotel Laundry Master Class, Makati City, Philippines, 2024-07-20, Engr. Romeo Apolega
- National Certificate II, Housekeeping, 23037102000318, 2023-02-01, 2028-01-31
- National Certificate I, Ship’s Catering Services (Mess man / Steward), 200371010002003, 2020-07-29, 2025-07-28
- Certificate of Completion, Supervising Word – Based learning (Teaching Methodology I), TESDA ON – LINE PROGRAM, 2023-05-04
- Certificate of Completion, Introduction to Food & Beverages Services, TESDA ON – LINE PROGRAM, 2023-01-13
- Certificate of Completion, Introduction to Front Office Services, TESDA ON – LINE PROGRAM, 2023-01-12
- Certificate of Completion, Updating Training for Basic Safety, BT-U-1521610, EXACT Training Center
- Certificate of Completion, Refresher Training for Basic Safety, BT-R-1518543PM, EXACT Training Center
- Safe Food Handling, Blueridge Pacific Institute Inc., 3/F Manufacture Bldg. Inc Plaza Sta. Cruz, Manila
- Cleaning Methodology, Blue Horizon Maritime Training & Assessment Center Inc., 357 W. Burke Cor. Martinez St. Binondo, Manila
- Food Hygiene, Blue Horizon Maritime Training & Assessment Center Inc., 357 W. Burke Cor. Martinez St. Binondo, Manila
- Basic Occupational Safety and Health (BOSH), AVIETCS Consultancy and Training Center, Balanga City, Bataan
Timeline
Executive Housekeeper
Sundowners Beach Villa
04.2024 - Current
Freelance Hotel, Resort & Restaurant Consultant/Resort Manager (Project based)
C&J Sunset View Resort
05.2023 - 08.2023
Housekeeping Supervisor / Laundry Supervisor
Sundowners Beach Villas
08.2022 - 05.2023
Public Area Attendant
Royal Caribbean Cruise Line
06.2019 - 07.2022
Housing Complex Supervisor
Servicio Filipino Inc.
05.2018 - 05.2019
Resort Operation Supervisor
Moonbay Marina Waterpark
11.2017 - 04.2018
Event Specialist /Co - Owner
ROAD 306 PRODUCTION
04.2017 - 11.2018
Housing Complex Supervisor
Servicio Filipino Inc.
05.2016 - 11.2016
Hotel Cleaner
Royal Caribbean Cruise Line
12.2014 - 08.2015
Messman
CF Sharp Crew Management Inc.
01.2012 - 07.2014
High school or equivalent - undefined
Ramon Magsaysay Technological University
Elementary - undefined
Iba Central School
BS Hotel and Restaurant Management -
Ramon Magsaysay Technological University