Abraham B. Ramos
Pagbilao
Summary
Hardworking professional with expertise in Sales management, analyzing complex data sets, and delivering strategic insights to support business decisions. Adept in managing client relationships, ensuring compliance with regulatory standards. Strong communication skills, with a focus on presenting findings clearly to stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Associate Key Outlets
PCPPI
03.2022 - 05.2025
- Trained junior associates in proper procedures, team policies, and strategies for success.
- Facilitated client meetings to discuss case progress, strategies, and expected outcomes, ensuring transparency.
- Handled customer returns, refunds and exchanges at customer service desk.
- Streamlined internal processes to enhance professional efficiency.
- Shared new products and promotions with customer to encourage sales. Advised customers on product range, price, delivery, warranties and product use.
- Devised and optimized tracking metrics for assessing sales and consumer data.
- Took off stock products and updated inventory records with new totals.
- Built quality, trusting relationships with consumers to facilitate sales opportunities and grow shop profitability.
Order Fulfillment Dispatcher
PCPPI
03.2018 - 02.2022
- Double-checked work orders to confirm all details matched client specifications.
- Assigned drivers to vehicles matching the appropriate routes.
- Supported dispatch operations to meet service demand.
- Reviewed all paperwork passing through dispatch before sending delivery to confirm accuracy.
- Managed communication between the dispatch centre and field personnel, facilitating effective response to calls for service.
- Analyzed freight and moving requirements to provide appropriate transport services.
- Resolved customer problems to increase customer satisfaction and build loyalty.
Order Processing Analyst
Archway Multi-Services Corporation
06.2016 - 02.2018
- Utilized advanced Excel functions to manipulate large datasets for insightful reporting.
- Streamlined data collection processes, significantly reducing errors and improving data quality.
- Help clients enhance internal structures and improve handling of current and potential problems.
- Assessed customer feedback to drive continuous improvement in service delivery and product features.
Education
Bachelor of Science - Computer Science
01.2016
Skills
- Multitasking efficiency
- Problem Analysis
- Client relationship building
- Complaint resolution
- Transaction Management
- Financial Analysis
- Product knowledge retention
- Customer Service
- Sales reporting analysis
- Promotions
- Driving Skills
- Communication Skills
- Performance monitoring
Accomplishments
- Best Senior Associate, Key Outlets of (2024)
- Top Key Outlet Manager / Specialist for the 1st semester of (2024)
- Best Sales Office PD Employee (2020)
Certification
Category B auto
Timeline
Senior Associate Key Outlets - PCPPI
03.2022 - 05.2025
Order Fulfillment Dispatcher - PCPPI
03.2018 - 02.2022
Order Processing Analyst - Archway Multi-Services Corporation
06.2016 - 02.2018
Sacred Heart College - Bachelor of Science, Computer Science
Disclaimer
ABRAHAM B. RAMOS Applicant