Abner Esmeres Balano
IT SUPPORT STAFF
1231 Sunny Villas Pearl Drive Q.C
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
I.T Tech Desktop Support
Dar Afia Medical Group
07.2013 - 08.2023
- Managing the network with in the area ensure that it is robust and meet the standards.
- Developing the software, especially the medical systems
- Database management. and act as a database administrator
- Provide technical support to employees and train none technical workers on the information systems
- providing technical assistance to users, troubleshooting hardware and software issues, and maintaining IT systems to ensure smooth operations.
I.T Service Desktop Support
Makati Medical Center
01.2021 - 08.2021
- Troubleshoot and resolve technical issues within healthcare IT systems, including hardware, software, and networks. Install, configure, and maintain healthcare IT systems and applications, ensuring optimal performance and availability.
- Manages and maintains the directory service, ensuring secure and efficient access to network resources by creating, modifying, and managing user accounts, groups, and permissions, as well as managing Group Policies.
COMPUTER OPERATOR II (In charge)
Almana General Hospital
01.2009 - 01.2013
- The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common IT Support job duties include:
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings and permissions to fix computer issues
- Generating sign ins for new hires during the onboarding process
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
Education
Associate - Computer Science Technology
S.T.I. (Fairview)
01.1998 - 01.2000
Microcomputer Servicing and Hardware Maintenance - undefined
Elite Business School of Science and Technology
10.2005 - 03.2006
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Multitasking
Excellent communication
Desired Position
IT SUPPORT
Provincial Address
Tanaun, Leyte
Training
Windows Server 2008 (Active Directory), Engr. Jon Jon Sung Sung, 09/01/09 to 09/27/09
Personal Information
- Age: 45
- Citizenship: Filipino
- Date of Birth: 06/16/79
- Gender: Male
- Marital Status: Separated
Timeline
I.T Service Desktop Support
Makati Medical Center
01.2021 - 08.2021
I.T Tech Desktop Support
Dar Afia Medical Group
07.2013 - 08.2023
COMPUTER OPERATOR II (In charge)
Almana General Hospital
01.2009 - 01.2013
Microcomputer Servicing and Hardware Maintenance - undefined
Elite Business School of Science and Technology
10.2005 - 03.2006
Associate - Computer Science Technology
S.T.I. (Fairview)
01.1998 - 01.2000
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