Abigail Mae Carin Engreso
Waitress
Cebu City
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Goal-focused Waitress well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Veteran professional skilled in maximising patron turnover without sacrificing service.
Overview
8
8
years of professional experience
Work History
Sales agent
Royal Brigade Tourism
United Arab Emirates, burdubai
04.2016 - 05.2019
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
- Established robust client relationships through effective communication and negotiation skills.
- Managed product demonstrations for increased customer engagement.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Collaborated with kitchen staff to ensure order accuracy.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Utilised professional communication skills to resolve customer complaints.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Attended to customer's needs proactively for first-class waiting service.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Informed kitchen staff regarding special order requirements.
- Maintained clean and organised dining area for customer comfort.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Collaborated closely with marketing team to develop sales strategies.
- Fostered a positive team environment to drive collective success in sales targets.
- Maintained detailed records of sales activities for accurate forecasting.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
Waitress
Hanabi
Philippines, A.S Fortuna Cebu City
08.2013 - 01.2015
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Received complaints and offered remedial action to help improve customer experiences.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Met special dietary requests with careful preparation and presentation of dishes.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
Sales promoter
Country Mall
Philippines , Lahug Cebu,City.
01.2011 - 01.2014
- Increased product awareness with targeted marketing strategies.
- Enhanced brand image by maintaining professional conduct at all times.
- Represented brand at trade shows for increased exposure.
- Handled customer queries promptly, improved satisfaction levels.
- Liaised with store managers to place promotional materials efficiently.
Education
A-Levels - High School Graduate
Tejero Night High School
Ceb,City 04.2010 - 04/2011
Skills
Hygiene regulations compliance
Punctuality
Efficient under pressure
Table service
Cleaning requirements
Side dish and drink upselling
Health and safety standards
Timeline
Sales agent
Royal Brigade Tourism
04.2016 - 05.2019
Waitress
Hanabi
08.2013 - 01.2015
Sales promoter
Country Mall
01.2011 - 01.2014
A-Levels - High School Graduate
Tejero Night High School
04.2010 - 04/2011