ABIGAIL CLAIRE ESPIRITU
Pulilan
Summary
Customer service professional with strong focus on building lasting relationships and driving customer satisfaction. Skilled in problem-solving, communication, and conflict resolution. Dependable team player who adapts to changing needs and consistently delivers results. Proven ability to enhance customer loyalty through effective collaboration and targeted strategies.
Overview
9
9
years of professional experience
Work History
Customer Loyalty Specialist
TaskUs Fort Excellence
07.2024 - 05.2025
- Provide basic technical support and guidance to customers experiencing issues with security camera systems (hardware or software) through phone or email with professionalism and accuracy.
- Educate customers on product features, proper usage, and system optimization to ensure long-term satisfaction and to prevent account cancellations or returns.
- Offer product upgrades, add-ons, or loyalty programs to encourage continued service use.
- Coordinate with technical teams or field service technicians for escalated issues.
Technical Support Representative
Concentrix-Exxa Bridgetowne
05.2021 - 12.2023
- Expertly managed inbound and outbound communication channels (calls and emails) to resolve technical issues related to mobile electronics and connected devices.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Support Representative
IQOR Philippines
09.2020 - 12.2020
- Delivered customer support through inbound calls, handling a variety of service-related inquiries.
- Assisted customers with order tracking, refund processing, and coordinating redelivery of items.
- Ensured a positive customer experience by resolving issues promptly and professionally.
Customer Support | Sales Representative
Teletech
08.2017 - 08.2020
- Efficiently handled inbound and outbound communications, driving potential sales for an international hotel brand.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Processed reservations efficiently and consistently met or exceeded sales targets by closing bookings.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Medical Service Representative
Concentrix-Tera Bridgetowne
11.2016 - 05.2017
- Responded to billing and account-related inquiries for a U.S.-based health insurance provider.
- Resolved customer concerns with professionalism while adhering to HIPAA and privacy regulations.
- Ensured accurate information delivery and maintained high standards of customer service.
Education
Undergraduate -
AMA Computer College
01.2014
Skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experienced with CRM software
- Accurate data entry and data collation
- Excellent verbal and written communication
- Strong customer service orientation
- Effective problem-solving and conflict resolution
- Multitasking and time management
- Highly organized with strong attention to detail
- Calm under pressure with high stress tolerance
- Adaptable to fast-paced and changing environments
Technical Skills
Core Competencies
Additional Information
Online Seller since January 2022
Hobbies
Motorcycle Riding
Basic Photo Editing
Sketching
Timeline
Customer Loyalty Specialist
TaskUs Fort Excellence
07.2024 - 05.2025
Technical Support Representative
Concentrix-Exxa Bridgetowne
05.2021 - 12.2023
Customer Support Representative
IQOR Philippines
09.2020 - 12.2020
Customer Support | Sales Representative
Teletech
08.2017 - 08.2020
Medical Service Representative
Concentrix-Tera Bridgetowne
11.2016 - 05.2017
Undergraduate -
AMA Computer College
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