ABIGAIL TULABUT
Customer Service Representative/Teacher/Assistant Teacher/Virtual Assistant
City Of San Fernando,Pampanga
Summary
Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles. With excellent communication and coordination skills demonstrated through previous classroom experience. Quick to jump in and help teacher with student or administrative needs.
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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Manager
Perfshirts Inc.
Work from Home
04.2018 - 04.2023
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
English Online Teacher
Gngn Eikawa Inc.
Clack, Pampanga
05.2017 - 05.2018
- Used pre-written curriculum to teach students English via remote video conferencing.
- Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
- Worked with students between ages 7 and 15 on grammar, pronunciation and sentence construction.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Assistant Teacher Volunteer
Sto. Domingo Elementary School
Minalin, Pampanga
10.2016 - 04.2017
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Oversaw classroom operations during teacher and parent meetings.
- Supported teacher in preparing individualized learning plans for underperforming students.
Education
Bachelor of Elementary Education - General Education
06.2016 - 04.2017
Skills
Curriculum Development
Timeline
Customer Service Manager - Perfshirts Inc.
04.2018 - 04.2023
English Online Teacher - Gngn Eikawa Inc.
05.2017 - 05.2018
Assistant Teacher Volunteer - Sto. Domingo Elementary School
10.2016 - 04.2017
Don Honorio Ventura State University - Bachelor of Elementary Education, General Education
06.2016 - 04.2017
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