Abigail Reyes
San Miguel Bulacan,Philippines
Summary
Customer Service Supervisor experienced in delivering exceptional service and ensuring customer satisfaction. Managed daily operations of dining facilities while overseeing staff, maintaining food safety protocols, and implementing cost-effective improvements. Focused on enhancing team performance, promoting efficiency, and fostering guest satisfaction.
Overview
11
11
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
West Kelowna
09.2022 - 09.2026
- Supervised daily operations of food service team ensuring efficient workflow.
- Supervised and coordinated food service personnel activities to ensure smooth restaurant operations.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Trained new staff on food safety and customer service protocols.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Oversaw cleanliness and sanitation of work and guest areas to maintain compliance with health guidelines.
- Providing customer needs and giving excellent customer service
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Prepared ingredients according to restaurant recipes and standards.
Manager
Jollibee Foods Corporation (CRV group of companies)
Philippines
10.2015 - 05.2022
- Managed team performance through coaching and regular feedback sessions.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed training programs for new employees to enhance skill sets.
- Exceeded monthly store targets in sales, food, and paper costs.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enforced customer service standards while resolving issues to maintain quality service.
- Coached and mentored team members to enhance job performance.
- Achieved store monthly targets for sales, food costs, and paper costs.
- Led daily operations to ensure efficient service delivery and customer satisfaction.
Education
Bachelor of Science in Information Technology -
City Of Malabon University
Philippines , MalabonSkills
- Food safety practices
- Safe food handling
- Customer service
- Customer communication
- Operational efficiency
- Inventory management
- Stock maintenance
- Team performance management
- Team performance coaching
- Relationship management
- Communication skills
- Fast learner
Timeline
Food Service Supervisor
Tim Hortons
09.2022 - 09.2026
Manager
Jollibee Foods Corporation (CRV group of companies)
10.2015 - 05.2022
Bachelor of Science in Information Technology -
City Of Malabon University