Abigail Namata
Cabuyao Laguna,Philippines
Overview
10
10
years of professional experience
Work History
Invoice Specialist
Maersk Contract Logistics - Unilever Phils.
Cabuyao Laguna
2022.02 - Current
- Prepared and distributed invoices according to contract terms, ensuring timely billing for customers.
- Handled customer queries regarding invoices, offering detailed explanations that increased customer satisfaction.
- Prepared monthly invoicing reports for management review, highlighting trends and areas for improvement.
- Managed electronic and paper filing systems for all billing documents, ensuring easy access and compliance.
- Trained new staff on billing practices and company policies, ensuring team competency.
- Participated in team meetings to address issues, set priorities, and resolve outstanding accounts, contributing to improved departmental operations.
Master Bill Of Lading (MBOL) Processing
LF Logistics Phils. - Unilever Phils.
Cabuyao Laguna
2020.01 - 2022.01
- Achieved service time and quality targets.
- Demonstrated dedication to achieving service goals and improving operational processes.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns, escalating major issues to supervisor for timely resolution.
- Engaged with customers to better understand needs and deliver excellent service.
- Collaborated with team members to meet service standards and enhance overall team performance.
- Trained and mentored employees to maximise team performance.
Order Processor
LF Logistics Phils - Unilever Phils.
Binan Laguna
2019.05 - 2019.12
- Minimized erroneous order placements by verifying customer orders prior to processing in POS systems.
- Executed accurate processing of customer orders using both telephonic and digital methods for efficiency.
- Handled large order volumes during peak periods by prioritizing tasks for optimal workflow.
- Resolved customer queries with professionalism, offering effective solutions to enhance satisfaction.
Warehouse Clerk
Fast Services Corp. - Edward Keller Phils.
Cabuyao Laguna
2019.01 - 2019.03
- Optimized scheduling of incoming deliveries by coordinating logistics teams and enhancing warehouse space utilization.
- Maintained safe working environment by ensuring cleanliness and organisation in warehouse.
- Compiled reports on warehouse operations, highlighting successes and identifying opportunities for improvement.
- Established efficient filing system for waybills, streamlining document retrieval processes.
Dispatch Planner | Billing Clerk
Fast Services Corp. - Nestle Phils.
Cabuyao Laguna
2017.05 - 2018.12
- Implemented process improvements that significantly increased operational efficiency.
- Adjusted project schedules based on monitoring efforts to maintain timelines.
- Facilitated planning and progress meetings to align stakeholders on project objectives.
- Provided project updates to clients and management, addressing potential issues proactively.
Inbound Encoder
Fast Services Corp. - Nestle Phils.
Cabuyao Laguna
2017.01 - 2017.05
- Streamlined data entry by collaborating with team members to enhance processes.
- Entered numerical data, codes, and text into computer-compatible storage devices.
- Reviewed and aligned encoding practices with industry best practices regularly.
- Updated and maintained precise records in database systems for timely information access.
- Executed data updates within company systems, enhancing data accuracy and reliability.
Inbound & Outbound Checker
Fast Services Phils. - Nestle Phils.
Cabuyao Laguna
2016.10 - 2016.12
- Executed checks to ensure item accuracy aligned with shipment documentation, enhancing reliability of inventory.
- Maintained knowledge of store products, promotions, and policies to enhance customer service experience.
Barista
Tristan Cafe
Calamaba Laguna
2015.10 - 2015.12
- Prepared and served diverse hot and cold beverages, ensuring quality standards were met.
- Maintained cleanliness and hygiene of food service counters through regular sanitization practices.
Education
Diploma of Higher Education - Hotel and Restaurant Services
Red Link Institute of Science and Technology
Calamba, LAG2015
A-Levels - Secondary
Gov. Felisicino T. San Luis Nat'l. Agro Ind. H S
Siniloan, LAG2012
A-Levels - Elementary
Concepsion Elementary School
Lumban, LAG2008
Skills
- Effective communication
- Optimistic mindset
- Innovative thinking
- Time efficiency
- Building relationships
- Proficient in computers
- Microsoft Office expertise
- Results-driven approach
- Strategic planning
Timeline
Invoice Specialist
Maersk Contract Logistics - Unilever Phils.
2022.02 - Current
Master Bill Of Lading (MBOL) Processing
LF Logistics Phils. - Unilever Phils.
2020.01 - 2022.01
Order Processor
LF Logistics Phils - Unilever Phils.
2019.05 - 2019.12
Warehouse Clerk
Fast Services Corp. - Edward Keller Phils.
2019.01 - 2019.03
Dispatch Planner | Billing Clerk
Fast Services Corp. - Nestle Phils.
2017.05 - 2018.12
Inbound Encoder
Fast Services Corp. - Nestle Phils.
2017.01 - 2017.05
Inbound & Outbound Checker
Fast Services Phils. - Nestle Phils.
2016.10 - 2016.12
Barista
Tristan Cafe
2015.10 - 2015.12
Diploma of Higher Education - Hotel and Restaurant Services
Red Link Institute of Science and Technology
A-Levels - Secondary
Gov. Felisicino T. San Luis Nat'l. Agro Ind. H S
A-Levels - Elementary
Concepsion Elementary School