Abigail Martinez

Operations and administration professional specializing strategic planning and operational excellence bringing wealth of experience in team leadership and optimizing processes. Known for fostering collaborative environments and driving results seamlessly adapt to changing requirements and ensure consistent performance. My communication and conflict resolution skills are assets valued by employers.

Experienced with leading teams and optimizing operations to achieve business goals. Utilizes strategic planning and resource management to drive efficiency and performance. Track record of fostering collaborative environments and ensuring adaptability to evolving needs.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Role/Title: Facilities & Admin Assistant Manager
• Reports To: Facilities & Admin Head / Service & Delivery Director
• Core Responsibilities:
• Makes sure that FA internal processes and standards are followed and adhered to in his / her cluster.
• Responsible for determining the cluster goals, setting expectations, and following progress and results.
• Works hand in hand with the Facilities & Admin Head with the guidance of the Service Delivery Director in process review and improvement and overall department development.
• Oversee day-to-day activities, handle escalations, attritions, etc. within the cluster.
• Creating a healthy and motivating work culture.
• Adapt good practices learned from co-leaders.
• Supervising day-to-day operations of the FA Assistants.
• Responsible for ensuring that his/her cluster has enough manpower and manages their shift if necessary.
• Training and evaluating FAs and taking corrective action when necessary.
• Conduct one-on-one coaching with direct reports.
• Manage schedules and deadlines.
• Assume the decision-maker, leadership role in the administrative operations.
• Conduct a site routine inspection.
• Works/ Coordinates with other departments.
• Replenishment, Cash Advance, Pettycash, Budget, Expense, and Consumption analysis reporting.
• Ensures accuracy of all reports.
• Management of Facilities and Admin sub-tasks.
• Ensures seat utilization report is updated weekly within his/her cluster.
• Upholds the health and safety protocols of Emapta and instills discipline in his/her subordinates.
• Other tasks to be assigned from time.
• Organized town halls, client visit preparations, and various company events based on client requirements.
• Conducted weekly governance meetings with Admin Associates to discuss operational updates, action items, and support requirements.
• Developed and monitored KPI metrics for Admin Associates to improve team performance and accountability.
• Managed operations across multiple office floors while ensuring smooth day-to-day administration.
• Oversaw housekeeping operations to maintain workplace cleanliness and organization.
• Provided executive support by managing boardroom reservations and meeting arrangements.
• Support the in-house Workspace Innovation Team in site opening activities and ensure site readiness prior to go-live.
• Oversee VVIP preparation for client visits.
• Oversee seasonal projects like Christmas Hampers