Abigail Gutierrez
Makati City,00
Summary
Experienced professional with over 9 years in customer service, team leadership, and operations management. Skilled in managing client relationships, achieving performance goals, and leading teams. Strong in driving collaboration, problem-solving, and improving business outcomes through innovative solutions.
Overview
11
11
years of professional experience
Work History
Appointment Setter
Diavox Network
Makati City, Metro Manila, Philippines
03.2015 - 03.2025
- Outbound Caller at Diavox for 7 years, responsible for contacting customers to remind them about their car service appointments and assisting in scheduling bookings.
- Promoted to Team Leader in my 8th year at Diavox, where I led and managed a team, ensuring effective communication and customer service.
- Promoted to Dealership Performance Admin in my 9th year, responsible for managing all stores handled by the team. I ensured monthly goals were met, facilitated collaboration between agents and team leaders, and consistently encouraged innovative thinking to improve performance.
Customer Service Representative
Teleperformance
Makati City, Metro Manila, Philippines
01.2014 - 03.2015
- Worked with Expedia, handling airline reservations, hotel bookings, car rentals, and activities. Additionally, I received training in the use of GDS for flight bookings."
Education
Bachelor of Science - Psychology
University of The East
Manila, Metro Manila, PhilippinesSkills
- Appointment Scheduling & Coordination
- Team Leadership & Motivation
- Performance Monitoring & Goal Setting
- Reporting & Performance Tracking
- Time Management
- Process Improvement
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Appointment Setter
Diavox Network
03.2015 - 03.2025
Customer Service Representative
Teleperformance
01.2014 - 03.2015
Bachelor of Science - Psychology
University of The East