Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Gutierrez

Abigail Gutierrez

Makati City,00

Summary

Experienced professional with over 9 years in customer service, team leadership, and operations management. Skilled in managing client relationships, achieving performance goals, and leading teams. Strong in driving collaboration, problem-solving, and improving business outcomes through innovative solutions.

Overview

11
11
years of professional experience

Work History

Appointment Setter

Diavox Network
03.2015 - 03.2025
  • Outbound Caller at Diavox for 7 years, responsible for contacting customers to remind them about their car service appointments and assisting in scheduling bookings.
  • Promoted to Team Leader in my 8th year at Diavox, where I led and managed a team, ensuring effective communication and customer service.
  • Promoted to Dealership Performance Admin in my 9th year, responsible for managing all stores handled by the team. I ensured monthly goals were met, facilitated collaboration between agents and team leaders, and consistently encouraged innovative thinking to improve performance.

Customer Service Representative

Teleperformance
01.2014 - 03.2015
  • Worked with Expedia, handling airline reservations, hotel bookings, car rentals, and activities. Additionally, I received training in the use of GDS for flight bookings."

Education

Bachelor of Science - Psychology

University of The East
Manila, Metro Manila, Philippines

Skills

  • Appointment Scheduling & Coordination
  • Team Leadership & Motivation
  • Performance Monitoring & Goal Setting
  • Reporting & Performance Tracking
  • Time Management
  • Process Improvement
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Timeline

Appointment Setter

Diavox Network
03.2015 - 03.2025

Customer Service Representative

Teleperformance
01.2014 - 03.2015

Bachelor of Science - Psychology

University of The East

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Abigail Gutierrez