Abigail Garcia
Sta. Mesa Manila,00
Summary
Highly adaptable and results-driven professional with strong experience in sales and collections, customer service, banking support, and administrative operations. Proven ability to handle high-volume interactions, resolve complex issues, and maintain accuracy while meeting strict compliance standards. Known for reliability, attention to detail, and effective communication. Seeking to transition into higher-value roles in sales, operations, or non-voice support.
Overview
6
6
years of professional experience
Work History
BANKER SUPPORT - ACCOUNT SPECIALISTS II
JP MORGAN CHASE & CO.
05.2025 - Current
- Processed 80-100 inbound calls daily supporting U.S. bankers with credit card servicing, inquiries, and issue resolution, with occasional direct customer interaction during escalated or merged calls
- Resolved billing disputes, transaction issues, and account concerns while ensuring compliance with banking policies and procedures
- Collaborated with internal teams to escalate, track, and resolve cases efficiently, ensuring accurate CRM documentation
SCHEDULER
TECHNO GLOBAL TEAM
11.2023 - 11.2024
- Managed 50+ tickets and rostering tasks daily with strong attention to detail and time management in a fast-paced environment
- Scheduled and coordinated 100+ personnel weekly based on client requirements and availability
- Provided administrative support to Australian counterparts and managed 100+ email communications daily
COLLECTIONS ACCOUNT SPECIALISTS II
JP MORGAN CHASE & CO.
02.2022 - 11.2023
- Managed escalated delinquent auto loan accounts, ensuring timely resolution and compliance with collections policies
- Negotiated payment plans and provided hardship solutions to reduce delinquency and prevent repossession
- Contacted borrowers proactively to resolve overdue accounts and support risk reduction efforts
SALES ASSOCIATE
VXI Makati
08.2020 - 02.2022
- Conducted consultative selling by identifying customer needs and recommending telecom solutions
- Consistently exceeded sales targets in a high-volume sales environment
- Built customer relationships to drive conversions and retention
ADMIN SUPPORT
CLEAR CORPORATE SOLUTIONS
12.2019 - 03.2020
- Performed accurate data entry and document management tasks
- Supported Australian counterparts with administrative functions
- Assisted Admin & Training team with operational tasks as needed
Education
Public Administration
Eulogio "Amang" Rodriguez Institute of Science And Technolog
Manila05-2018
High School Diploma -
Bulihan National High School
Bulihan, Silang, Cavite2014
Elementary -
Bagong Buhay Elementary School
Bulihan, Silang, Cavite2010
Skills
- Communication Skills
- Sales and Collections
- Friendly, positive attitude
- Organization and time management
- Problem-solving
- Teamwork and collaboration
- Time Management
- Attention to details
- Highly adaptable
- Responsible
- Integrity
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
- Skilled in Canva
- Skilled in CapCut
Personal Information
Age: 28
Timeline
BANKER SUPPORT - ACCOUNT SPECIALISTS II
JP MORGAN CHASE & CO.
05.2025 - Current
SCHEDULER
TECHNO GLOBAL TEAM
11.2023 - 11.2024
COLLECTIONS ACCOUNT SPECIALISTS II
JP MORGAN CHASE & CO.
02.2022 - 11.2023
SALES ASSOCIATE
VXI Makati
08.2020 - 02.2022
ADMIN SUPPORT
CLEAR CORPORATE SOLUTIONS
12.2019 - 03.2020
Public Administration
Eulogio "Amang" Rodriguez Institute of Science And Technolog
High School Diploma -
Bulihan National High School
Elementary -
Bagong Buhay Elementary School