Abigail Freedom Alanis

• Managing order from entering to shipping.
• Process and validate customer orders, ensuring accuracy in pricing, item codes, quantities, and shipping details.
• Monitor order status and proactively resolve issues that may delay processing or delivery.
• Handle order adjustments, cancellations, returns, and replacements as needed.
• Manage backorders and communicate timelines, alternatives, or updates to customers and sales reps.Managed timely and effective replacement of damaged or missing products.

• Collaborated with vendor development and support staff to resolve various issues impacting sales activities, compiling, verifying accuracy, and sorting information to prepare source data for computer entry.
• Assisted customers with sales needs, such as inventory, and shipping.

Questions.

• Sourcing and creating POs.
• Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain positive relationships.

• Handling Escalation calls, customer service enquiry, technical support.
• Take ownership of escalated customer issues that frontline agents could not resolve.
• Investigate root causes and provide timely, effective solutions.
• Provide high-quality service to ensure customer satisfaction and loyalty.
• Diagnose and troubleshoot technical issues, including software, hardware, or system errors.