Abigail Freedom Alanis
San Fernando
Summary
Bringing a strong work ethic, interpersonal skills and customer service expertise.
Operations professional with solid background in optimizing order workflows and improving operational efficiency. Recognized for strong focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable, with expertise in order tracking and customer communication.
Overview
9
9
years of professional experience
Work History
Order Management Specialist
Delegate CX
01.2022 - Current
- Handling customer complaints and resolving any issues that may arise
- Helping to coordinate sales operations, including inventory and order processing
- Managing customer relationships to ensure customer satisfaction and maintain the company's reputation
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Enhanced order processing efficiency by streamlining workflows and implementing best practices.
Sales Support Specialist
AIM Smarter LLC
01.2019 - 01.2022
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Coordinated responses and resources to handle special client requests.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
Customer Service Representative/Technical Support
Sutherland Global Services
01.2016 - 01.2019
- Provide customer service inquiry and technical support
- Actively listening to customers to understand their issues or concerns
- Provide daily technical support services for information technology establishments
- Resolve customer concerns in a timely manner
- Bringing a strong work ethic, interpersonal skills and customer service expertise
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science and Business Administration - Marketing
St. Nicholas College
San Fernando Pampanga01.2015
Skills
- Order process management
- Purchase order management
- Supply chain coordination
- Data entry skills
- Deadline management
- Attention to detail
- Flexible schedule
- Organization skills
- Quick learner
- Problem-solving
- Time management
Timeline
Order Management Specialist
Delegate CX
01.2022 - Current
Sales Support Specialist
AIM Smarter LLC
01.2019 - 01.2022
Customer Service Representative/Technical Support
Sutherland Global Services
01.2016 - 01.2019
Bachelor of Science and Business Administration - Marketing
St. Nicholas College
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