Abigail Fabregas

Leadership and Decision-Making.
Managing day-to-day operations to ensure efficiency and effectiveness.
Implementing processes and systems for optimal business performance.
Financial Management
Hiring, training, and managing personnel.
Building and maintaining relationships with key stakeholders
Developing and implementing risk management strategies
Encouraging innovation and staying abreast of industry trends
Ensuring the company complies with relevant laws and regulations
Effectively communicating with the team, keeping them informed of the company's goals and objectives.
Performance Monitoring

• Company Overview: TPPH-CRM, Inc. (Teleperformance) | National Capital Reg, Philippines
• Act as the operations head of the program:
• Provide final decision and recommendation for critical issues raised by customers.
• Client/Stake Holders management.
• Provide clear direction and strategic Financial planning to the Team Leads.
• Set objectives and goals in achieving KPI for Accounts Receivable
• Develop and execute process improvement that will help the team to be more productive and efficient which will benefit both the company and clients.
• Coaching and Development:
• Develop and manage Team Leads through regular assessment and performance review.
• Provide technical support to Team Leads in terms of AR issues and process gaps.
• Attend to Team Leads coaching session to ensure the effectiveness of each discussion.
• Provide feedback by highlighting weaknesses and strengths.
• Administrative Tasks:
• Implement specific rules and policies within the program and ensures alignment to the company's Code of Ethics.
• Do the final decision in the selection process for new candidates.
• Evaluate compensation package and recommends for review.
• Data Management, Procedure & Audits:
• Ensure that appropriate process and control are in place and maintained to integrity of all transactions.
• Ensure that all financial accounting and reporting is audit worthy and in keeping with recognized quality management process.
• Industry: Call Center / IT-Enabled Services / BPO
• Specialization: Finance - Corporate Finance/Investment/Merchant Banking
• Role: Management
• Position Level: Assistant Manager / Manager

• Company Overview: Teleperformance Philippines | National Capital Reg, Philippines
• Responsible for successful delivery of Order to Cash business processes and the implementation and functional maintenance of the enabling ERP applications.
• Lead the OTC implementation and act as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, policies and information systems
• Provide recommendations to address and resolve business issues for a specific business group.
• Assist users with problems and resolve issues independently.
• Plan and organize tasks, report progress, manage & coordinate with the integration partners for implementation.
• Develop, Verify and suggest changes to requirement gathering, design documents, perform impact analysis for application changes.
• Maintain and govern an integrated view of the business system process
• Collaborate with functional and technical teams on business needs, information, applications, and long term plans while helping to ensure integration with strategic plans
• Measure team’s performance according to targets, SLA and KPI set and agreed both by client and company.
• Industry: Call Center / IT-Enabled Services / BPO
• Specialization: Finance - Corporate Finance/Investment/Merchant Banking
• Role: Management
• Position Level: Supervisor / 5 Years & Up Experienced Employee

• Company Overview: Infosys BPO Limited | National Capital Reg, Philippines
• Oversee daily Accounts Receivable transactions like proper recording and application of cash and direct interfacing with customers on collection matters and dispute resolution.
• Accomplish accounts receivable functions with the help of staff who has undergone an extensive process of selection, orientation, training, assigning and scheduling, along with other factors including coaching, disciplining and counseling.
• Review and update Accounts Receivable process manual. Discuss and obtain sign off from client for new updates and addendum
• Consolidate and perform Aging analysis for Unapplied Receipts and send to Collection team for action.
• Perform daily review to Cash Receipt Log to ensure no un-posted receipts left within the day.
• Review and approved AR adjustment, post and pre-closing journals uploaded in the system.
• Review month-end Reconciliation through the Assurenet.
• Ensure all the month-end tasks are perform on time like posting of receipts, intercompany transactions
• Review daily metrics and communicate with the client and top management regarding status, targets and action plan.
• Initiate and recommends process improvements for AR, Credit and Collections.
• Maintain client and customer relationship.
• Industry: Call Center / IT-Enabled Services / BPO
• Specialization: Finance - Corporate Finance/Investment/Merchant Banking
• Role: Management
• Position Level: Supervisor / 5 Years & Up Experienced Employee

• Company Overview: Infosys BPO Ltd.
• Provides direction and supervision to Credit & Collection Team.
• Ensure agreed team's SLA is achieved on a monthly basis.
• Monitors and conduct regular coaching for agents achieving below SLA collection target.
• Coach and issue Performance Improvement Report or NTE to non performer agents.
• Discuss with the top management corrective action plan for agents who are in PIP list.
• Manage the compilation of credit information for major customer account.
• Routinely perform financial analysis on more than 90-day past due accounts.
• Determine action to take in collection of past due accounts where normal collection procedure have failed.
• Evaluate credit worthiness of vendors and ask approval from client Regional Manager to approve terms of sale.
• Prepare data showing credit activities and status of accounts.
• Perform weekly call with client and address status of each accounts.
• Frequently communicate with stakeholders sales and finance on the status of client accounts or the credit classification of prospective clients.
• Evaluate and improve current processes.
• Analyze each bucket's billing/payment currencies.
• Maintain client and customers relationships.
• Industry: Call Center / IT-Enabled Services / BPO
• Specialization: Finance - Corporate Finance/Investment/Merchant Banking
• Role: Management
• Position Level: Supervisor / 5 Years & Up Experienced Employee

• Company Overview: Infosys BPO Ltd
• Covers the portfolio of Asia Pacific and Japan (APJ) and Europe, Middle East and Africa (EMEA) regions with the following job descriptions:
• Manages collection activities for the assigned portfolio which includes sending electronic copy of invoices and statement of accounts, prepares and process debit/credit memos, administers credit check failures, credit warnings and credit oildholds. Monitors and ensures that at least 95% of the account current as part of the Service Level Agreement (SLA)
• Conduct credit analysis for potential customers, recommends and approves proposal for credit line and credit extension adjustment for existing customers using financial ratios and credit data from credit bureau services.
• Coordinates/Discuss with the region's stake holders regarding existing and potential collection issues, recommends possible resolutions and helps to identify strength and weakness of each solution.
• Reconciles collection disputes and discuss recommendation with customers.
• Analyzes booked and incoming order from existing customer to avoid credit check failure by exceeding to the approved credit limit granted.
• Updates and monitors customer number list in the system and advises concerned department for changes and updates.
• Monitors unapplied cash receipts and research unidentified remittances for proper cash allocation posting.
• Evaluates team performance on an interim basis and identify strength and weaknesses of the credit and collection procedures and policies.
• Reports to Regional Credit Manager for any escalations and related activities which will relatively create impact to the credit and collection process.
• Trains and assists new colleagues in the credit and collection process practiced by the company and teaches helpful tools and techniques in the preparation of reports.
• Industry: Call Center / IT-Enabled Services / BPO
• Specialization: Finance - General/Cost Accounting
• Role: Financial Accounting & Reporting
• Position Level: Supervisor / 5 Years & Up Experienced Employee

• Company Overview: S-IK Color Philippines Inc.
• Sourcing and negotiation at the most economically favorable terms to ensure the continuous and timely supply of quality materials needed in sustaining plant operations.
• Procurement of materials / services and implementation of provisions and terms & condition of purchase order
• Implementation of effective vendor selection process which covers evaluation of all possible supply sources, conduct market research and commercial negotiation to obtain the most favorable prices, terms of payment and delivery time from suppliers
• Assessment and measurement of vendor performance to ensure continuous improvement of supplies base.
• Assists and coordinates with requesters and suppliers to improve price, delivery and quality issues.
• Leads savings-generating projects and process/quality improvement projects
• Maintains purchase order database.
• Ensure that purchasing procedures consistently comply with the requirements of ISO 9001 and 14001.
• Directly discuss with the Japanese top management on purchasing matters like cost analysis for prospect major procurements and services, 4M changes for direct raw materials suppliers, price changes and suppliers/sub-contractor performance.
• Implements new purchasing procedures for the entire concerned department.
• Conduct a regular environmental training awareness and orientation to all potential and accredited suppliers and sub-contractors.
• Industry: Chemical / Fertilizers / Pesticides
• Specialization: Purchasing/Inventory/Material & Warehouse Management
• Role: Purchasing
• Position Level: Supervisor / 5 Years & Up Experienced Employee

• Company Overview: S-Ik Color Phils., Inc.
• Manages the company's accounts receivable and ensures smooth cash flows for credit and collections portfolio.
• Conduct and provides comparative credit analysis report to Finance Manger by evaluating audited financial statement and generating financial ratio and reviewing credit data from credit associations for new customers.
• Process credit limit and credit lines adjustment for existing customers based on the proposals and with the approval from the Finance Manger.
• Maintains company's access to e-banking remittance inquiry.
• Prepares daily collection report and submit to President, Finance and Sales Mangers.
• Reconciles payment disputes and discuss with the Sales Team for possible recommendations.
• Keeps and collates customers profile information and records for credit review purposes.
• Prepares government report such as vat output and expanded withholding tax summary for monthly and quarterly filing.
• Posts and applies payment and prepare corresponding journal entries.
• Works for the transition of accounts receivable and credit and collection from manual system to computerized system of the accounting module.
• Industry: Chemical / Fertilizers / Pesticides
• Specialization: Finance - General/Cost Accounting
• Role: Financial Accounting & Reporting
• Position Level: Supervisor / 5 Years & Up Experienced Employee

• Company Overview: Parsons International Limited
• Billed clients for the services rendered by the company.
• Record and monitor collections from different sources.
• Send Statement of Account to clients.
• Coordinates with the company's bookkeeper regarding accounting entries for sales, accounts receivables and collections.
• Do Accounts Receivables related reports such as Aging and Accounts Receivable Summary.
• Do other Accounting related job as need arises (assist Finance Manager in doing BIR Requirements, Filing of pertinent accounting documents)
• Industry: Consulting (IT, Science, Engineering & Technical)
• Specialization: Finance - General/Cost Accounting
• Role: Basic Accounting/Bookkeeping/Accounts Executive
• Position Level: Fresh Grad / < 1 Year Experienced Employee