Abigail De Guzman
Cainta
Summary
Dynamic and results-driven Technical Sales Representative and Manager with over 12 years of experience in developing and executing strategic sales plans, driving revenue growth, and building lasting customer relationships. Expertise spans both B2B and B2C environments, consistently exceeding sales targets, leading high-performing teams, and identifying new market opportunities. Skilled in consultative selling, account management, negotiation, and sales forecasting. Adept at analyzing market trends and consumer needs to tailor effective sales strategies. Passionate about mentoring and empowering teams to consistently achieve and surpass goals while delivering exceptional customer experiences. Eager to leverage extensive experience in driving business growth and enhancing team performance in a challenging new role.
Overview
13
13
years of professional experience
Work History
Sales Manager - Customer Retention, Renewal Sales
SolarWinds Philippines
07.2020 - Current
- Responsible for overseeing and managing 7 renewal reps
- Ensures that existing customers renew their software subscriptions and services on time. Achieving and exceeding 100% of a 15 million dollar quota set per quarter and driving revenue retention
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business
Senior Account Manager - Customer Retention, Renewal Sales
SolarWinds Philippines
07.2019 - 07.2020
- Responsible for managing the renewal process of existing customers from start to finish reaching out to them 120 DIA to help address potential roadblocks/challenges and ensure contracts and subscriptions are renewed on time
- Focus is retention and protecting the annual recurring revenue of the company without compromising customer satisfaction - this can be done by providing end to end support & quality service
- Identifies opportunities for upsell and cross-sell through needs analysis and business reviews
- This position requires a blend of customer relationship management, strategic sales skills, and product knowledge to effectively renew high-value contracts and maintain long-term client partnerships
Sales Manager for SAP Global Solutions
Service Source Philippines
01.2017 - 07.2019
- Responsible for leading a team of 10 sales professionals focused on selling SAP’s software solutions, cloud products, and related services
- Oversees execution of sales strategies to meet/exceed targets and revenue goals
- Responsible for building and maintaining relationships with key clients, handling escalations, managing sales pipeline, forecasting, and driving growth of SAP's products in the North America region/market
Sales Team Lead for IPRIMUS Sales AU
Acquire Asia Pacific
01.2016 - 01.2017
- Responsible for leading and motivating a team of 10 sales representatives to achieve and exceed sales targets for Primus' broadband, mobile, and home phone services
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Team Lead for AT&T U-verse Blue
IBEX Global Philippines
10.2013 - 01.2016
- Responsible for leading and managing sales teams to drive sales of AT&T U-verse blue products and services catering to an average of 60 to 100 customers (existing & new) daily.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements
- Trained new sales team members to ensure alignment with company goals and sales methodologies.
- Delivered compelling product presentations to prospective clients, showcasing unique value propositions tailored to their needs.
Technical Support Representative and Subject Matter Expert (SME)
Convergys
09.2011 - 09.2013
- Primary point of contact for customers seeking assistance with their U-Verse internet, TV, and phone services
- Involves troubleshooting technical issues, guiding customers through solutions, and ensuring a seamless experience for users of AT&T's U-Verse platform
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- KPI's include CSAT scores (customer satisfaction) & FCR (First call resolution)
Education
Bachelor of Science - Marketing Management
De La Salle University Manila
Manila Philippines2011
Bachelor of Science - Entrepreneurship
De La Salle University Manila
Manila Philippines2010
Secondary -
St. Paul College Pasig
Pasig City2009
Skills
- Consultative Selling
- Revenue Forecasting
- Sales Leadership and Team Management
- Renewals Strategy and Execution
- Sales Operations and Reporting
- Collaboration and Cross Functional Support
- Talent Acquisition
Reference
Available upon request
Timeline
Sales Manager - Customer Retention, Renewal Sales
SolarWinds Philippines
07.2020 - Current
Senior Account Manager - Customer Retention, Renewal Sales
SolarWinds Philippines
07.2019 - 07.2020
Sales Manager for SAP Global Solutions
Service Source Philippines
01.2017 - 07.2019
Sales Team Lead for IPRIMUS Sales AU
Acquire Asia Pacific
01.2016 - 01.2017
Sales Team Lead for AT&T U-verse Blue
IBEX Global Philippines
10.2013 - 01.2016
Technical Support Representative and Subject Matter Expert (SME)
Convergys
09.2011 - 09.2013
Bachelor of Science - Marketing Management
De La Salle University Manila
Bachelor of Science - Entrepreneurship
De La Salle University Manila
Secondary -
St. Paul College Pasig
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