Abigail D. Asuncion
Las Piñas City
Summary
A Highly motivated individual with excellent communication and organizational skills To be part of a team where I can use and utilize my inter- and intra-personal skills and abilities while acquiring enough knowledge and experiences that would help improve my personality.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Implementation Manager
Hearsay Inc
12.2019 - Current
- Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
- Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
Customer Process Associate
Tata Consultancy Services
06.2015 - 12.2019
- Helps Hibu sales reps on
- Assist existing customers in billing concerns, product/ contract status
- Transfer calls to appropriate channels after critical probing
- Make sure that client gets a claim opened for proper compensation if an error on their business information was published in the directory
- Assist existing customers in submitting their marked up proofs/ads before book publication
- Answers customer’s concerns over the phone, via email and chat
Customer Process Associate
Hibu Inc.
01.2015 - 06.2015
- Assist existing customers in billing concerns, product/ contract status
- Transfer calls to appropriate channels after critical probing
- Make sure that client gets a claim opened for proper compensation if an error on their business information was published in the directory
MBNA Canada Associate
Minacs
01.2013 - 12.2014
- Retain existing customers by providing excellent service, and cross-sell additional products to increase business
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Identifies potential buyers and convinces them to buy the credit cards by explaining the benefits the buyer will gain from purchasing the products
- Interview customers to find out what loan product is best for their needs
- Educate their customers on how their credit score impacts interest rates on loan products
Assistant Team Leader
G9 OUTSOURCING
04.2011 - 09.2011
- Motivates and inspires the team to surpass their potential
- Improves the team and facilitates the communication among the members of team
- Exceeds and meets departmental objectives, including conversion targets, and lead generation
- Constantly looks for development as well as continuous improvement for the entire team
- Monitors, organizes and coaches team on a day-to-day basis
- Communicates the company’s purpose, core values and vision to the front employees
- Ensures that the employees follow their schedules properly as designed
- Strives for new ways to continually increase the opportunities of sales
- Handled escalated calls, complaints, questions and queries as necessary
- Facilitates cross-functional communication within employees for improved working condition
- Carries out team meetings and actively participates in monthly and weekly meetings
- Documents general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
Telemarketer
G9 OUTSOURCING
09.2010 - 03.2011
- Delivers prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
- Explains products or services and prices, and answer questions from customers
- Records names, addresses, purchases, and reactions of prospects contacted
- Adjusts sales scripts to better target the needs and interests of specific individuals
- Schedules appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
- Conducts client or market surveys
Education
Networking Development -
Dr. Filemon Information Technology Training Institute
01.2008 - 01.2010
Secondary -
Las Piñas National High School
Las Pinas 01.2001 - 01.2005
Primary - undefined
Pamplona Elementary School Central
01.1995 - 01.2001
Skills
Good written and verbal presentation skills
Active listening skills
Computer skills
Teamwork and collaboration
Adaptability
Time management
Problem-solving abilities
Certification
I hereby certify that the above information is true and correct to the best of my knowledge.
Timeline
Implementation Manager
Hearsay Inc
12.2019 - Current
Customer Process Associate
Tata Consultancy Services
06.2015 - 12.2019
Customer Process Associate
Hibu Inc.
01.2015 - 06.2015
MBNA Canada Associate
Minacs
01.2013 - 12.2014
Assistant Team Leader
G9 OUTSOURCING
04.2011 - 09.2011
Telemarketer
G9 OUTSOURCING
09.2010 - 03.2011
Networking Development -
Dr. Filemon Information Technology Training Institute
01.2008 - 01.2010
Secondary -
Las Piñas National High School
01.2001 - 01.2005
Primary - undefined
Pamplona Elementary School Central
01.1995 - 01.2001