Abigail B. Bartolome

• PeopleSoft Human Capital Management
• Client: US State Executive Branch, supporting Centralized Accounting and Payroll/Personnel System (CAPPS)
• Modules: Human Resources, Time and Labor, North American Payroll, Enterprise Performance Management
• Conducted regression testing before GO-Live of new project (2015)
• Creates analysis and estimate; creates technical designs based on functional designs; conducts build and test of new/modified application functionalities
• Software application Support and Development Lead
• Implements Oracle releases like Tax Updates and Affordable Care Act Updates
• Enhanced application performance by identifying and resolving technical issues in a timely manner.
• Conducted regular team meetings to review progress, address challenges, and set goals for continuous improvement.
• Increased customer retention rates by delivering exceptional service levels throughout all stages of the application lifecycle.
• Streamlined support processes for improved efficiency and user satisfaction.
• Collaborated with cross-functional teams to ensure seamless integration of new applications and updates.
• Established clear performance metrics for the support team, enabling accurate assessment of individual contributions and areas for improvement.
• Coordinated with developers on bug fixes and enhancements, ensuring timely delivery of patches and updates to endusers.
• Developed comprehensive documentation to facilitate knowledge sharing among team members, improving overall support quality.
• Fostered a culture of continuous learning within the support team, encouraging staff to pursue certifications and advanced training for professional development.
• Spearheaded training initiatives to improve the technical competency of the support staff, resulting in faster problem resolution times.
• Achieved high levels of internal customer satisfaction through close collaboration with business units to address their specific needs and concerns.
• Reduced downtime with proactive monitoring of application health and performance.
• Optimized team productivity by implementing effective task prioritization and resource allocation strategies.
• Boosted customer satisfaction through prompt and effective resolution of escalated support tickets.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
• Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
• Helped streamline repair processes and update procedures for support action consistency.
• Developed and implemented preventive maintenance procedures.
• Responded to customer inquiries and provided technical assistance over phone and in person.

PeopleSoft Test Framework

Created re-useable test scripts, validated and modified existing Test Cases as part of the Solution Factory.

• PeopleSoft Enterprise Learning Management
• Client: Multinational Investment Banking Company
• Software application support (PeopleSoft ELM) with strong ownership of the application and good relationship with clients
• Collaboration with other software developers on design, build, ad test of new/modified application functionalities
• Acted as sub-lead for PeopleSoft ELM application and assisted in investigations for PeopleSoft HCM Payroll for North America