Abigail Baltazar

Drive initiatives by developing and executing tailored change management strategies to maximize employee adoption and minimize resistance. Focus is on the people side of change, supporting smooth transitions in business processes, systems, roles, and structures for product launches and services.

Key responsibilities:

• Design strategies to drive employee adoption and engagement during organizational changes.
• Anticipate and address resistance from employees and stakeholders.
• Deliver training and resources to equip employees for successful adaptation.
• Partner with leadership and teams to align change efforts with organizational objectives.
• Monitor progress, measure impact, and refine strategies to ensure effective implementation.

• Led a team of six in managing distribution expansion projects, bank partnership and distribution agents activation programs, including rewards and incentives, communications, and events at the height of the pandemic.
• Managed a mission-critical project end-to-end worth €1M to replace multiple sales management legacy platforms to automate agent onboarding and compensation management. It involved data migration.
• Adept in doing business case, cost benefit analysis, and executive presentations for local ManCom, regional, and head quarters executives.

• Led end-to-end project management within the Retail Distribution Division, including Joint Venture initiatives for health campaigns, High Net-Worth clients, and in-force portfolio management.
• Drove process improvements and automation for Transfer of Business, ensuring efficiency and accuracy.
• Successfully managed multiple large-scale projects by prioritizing tasks strategically, optimizing resource allocation, and aligning objectives with organizational goals to achieve timely and impactful outcomes.

• Managed key projects driving growth for the Wealth Management channel in collaboration with the MBTC bank's Investment Distribution and Private Wealth divisions.
• Developed the sales training framework to enhance advisor capabilities and performance.
• Designed rewards and incentives programs to motivate and retain top-performing advisors.
• Streamlined systems and processes within distribution and operations to improve efficiency and effectiveness.
• Partnered with investments and retail propositions teams to ensure alignment and successful implementation of initiatives.

• Conducted Training Needs Analysis (TNA), designed and developed programs in the areas of sales, leadership, finance, customer service, image enhancement and communication
• Facilitated specialized courses in insurance, salesforce tool, and investments to sales executives, managers, and bank partners
• Evaluated effectiveness of all programs delivered through reports and follow through