Abigael Yumul
Muntinlupa City
Summary
Dynamic and results-driven Hotel Sales Executive with over 13 years of experience in driving revenue and building strong client relationships within the hospitality industry.
Overview
16
16
years of professional experience
Work History
Sales & Marketing (Room Sales Executive)
ACACIA HOTEL
03.2023 - Current
- Driving significant revenue growth by successfully managing and securing business from both local and international clients.
- Cultivating and maintaining strong relationships with key clients & corporate partners to ensure repeat business and foster long-term partnerships.
- Identifying and generating new business opportunities through networking, cold calling, email campaigns, and attending industry events.
- Handling FITs and group client requirements such as International and National Conventions.
- Handling C-level hotel requirements.
Senior Reservation Officer
ACACIA HOTEL
01.2016 - 03.2023
- Collaborated with the revenue management team to optimize room rates and availability according to demand, seasonal fluctuations, and promotional offers.
- Provided regular reports on booking trends, occupancy rates, and any challenges in reservation management. Analyzed booking patterns to inform pricing strategies and forecast future demand.
- Led, trained, and mentored the reservations team, ensuring that they are well-equipped to handle guest inquiries, booking requests, and cancellations efficiently and professionally.
- Managed filing systems, databases, and other documentation to ensure efficient record-keeping and easy retrieval of important documents.
Assistant to the Chairman
ACACIA HOTEL
01.2015 - 01.2016
- Provided comprehensive administrative support to the chairman, including managing schedules, organizing meetings, handling correspondence, and prioritizing tasks.
- Point of contact between the chairman, senior executives and department heads. Maintained clear and efficient communication channels on behalf of the chairman.
- Assisted with special projects, including strategic initiatives and internal improvement projects, by researching, gathering information, and tracking progress.
- Handled sensitive and confidential information with utmost discretion and professionalism, ensuring privacy in all aspects of the chairman's affairs.
Food and Beverage (Captain)
ACACIA HOTEL
03.2011 - 01.2015
- Successfully managed two restaurants, overseeing daily operations and service quality; led in-room dining services; and successfully launched a new bar, ensuring seamless integration with the hotel's overall offerings.
Service Ambassador & Sommelier
SOFITEL PHILIPPINE PLAZA
01.2010 - 03.2011
- Mentored and trained as a young hotel sommelier, providing guidance and expertise in wine selection and service.
Education
BACHELOR OF SCIENCE - HOTEL & RESTAURANT MANAGEMENT
De La Salle University
Skills
- High Level Service
- English
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Relationship building
- Decision-making
- Sales planning
- Cold calling
- Data analysis
- Upselling strategies
Accomplishments
- Achieved 35% higher revenue in my accounts by building professional relationship with my clients and activating dormant accounts.
Personal Information
Marital Status: Single
Timeline
Sales & Marketing (Room Sales Executive)
ACACIA HOTEL
03.2023 - Current
Senior Reservation Officer
ACACIA HOTEL
01.2016 - 03.2023
Assistant to the Chairman
ACACIA HOTEL
01.2015 - 01.2016
Food and Beverage (Captain)
ACACIA HOTEL
03.2011 - 01.2015
Service Ambassador & Sommelier
SOFITEL PHILIPPINE PLAZA
01.2010 - 03.2011
BACHELOR OF SCIENCE - HOTEL & RESTAURANT MANAGEMENT
De La Salle University